Security Officer - The Langham, New York

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.   LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.
The Security Office will ensure the safety, security and well-being of guests and colleagues in accordance with hotel security and safety standards and brand standards. Monitor all areas within the property and access points around the property to ensure they are safe and secure at all times. Must maintain a high level of visibility to deter undesirable activity. Using your training and expertise, understand how to effectively deal with disorderly hotel guests and patrons.  Brief the Director or Assistant Director on all matters of high importance before concluding the shift.  Supports departmental leadership to perform protective and enforcement functions in a courteous, poised and professional manner.                                       

RESPONSIBILITIES AND JOB DUTIES:

• Must be familiar with the responsibilities that come with the position during the day, evening and overnight Security and Safety shifts.
• Must be flexible with scheduling. 
• Must have a thorough understanding of, and adhere to, the Security and Safety Departments Standard Operating Policies and Procedures (SOP).
• Must have a thorough understanding of, and adhere to, The Langham Brand and Quality Standards. 
• Protect colleagues, guests and company assets by providing a safe and secure hotel environment.
• Responsible for securing the building, including monitoring, patrolling, inspecting and securing all entrances and exits and surveillance of person(s) in all areas of hotel property.
• Respond effectively to all guest and colleague inquiries and/or concerns.
• Working knowledge of the Emergency Procedures Manual.
• Serve on Emergency Response Team for any emergency situation.
• Willing and able to provide basic first aid to injured colleagues or guests.  Upon assessment of the injury, make recommendations to the injured person as to any additional medical attention that may be required or requested.
• Willing and able to participate in AED/CPR training for certification.
• Inspect and ensure the proper function and use of all life and safety equipment as required.
• Conducts random bag checks for colleagues and visitors at the colleague entrance.
• Inspect packages entering and/or leaving the property.
• Inspect all items being discarded or removed from property. Ensure that colleagues have a property pass signed by an Executive member.
• Possess knowledge of the chemicals that are used throughout the hotel and their dangers.
• Must attend, conduct and participate in daily Show Times with colleagues or management.
• Assist with door lock problems, coordinate expedient response to emergency conditions such as fire, or safety hazards and threats to life and/or property in a calm and professional manner. 
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the safety of hotel guests, patrons, colleagues and property.
• Memorize, monitor and inspect the locations of the Fire Life Safety Systems and equipment in the building (e.g. AED’s, exits, alarm pull stations, fire extinguishers and sprinklers).
• Ensure that designated hotel facilities are locked or unlocked during designated times.
• Review the daily business levels (e.g. in-house groups, Banquet functions and Guest/VIP arrival/departure information) to anticipate critical situations and plan effective solutions to best expedite these solutions.
• Act as liaison between guests and the hotel relating to the Standard Operating Policies and Procedures during both guest and employee related incidents.
• Ensure all shift paperwork and log entries are fully completed, proof-read and filed or saved appropriately.
• Ensure all Lost a