Retail Customer Service Officer

General information

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Name Retail Customer Service Officer Site / Location Haymarket Post Office Ref # 12380186 Entity Australia Post Opening Date 15-Feb-2026 Suburb Haymarket State New South Wales Work Type Permanent Part Time Weekly Hours 25

Description & Requirements

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Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunityAs our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details

This is a Permanent Part Time opportunity working 25 hours per week from Monday to Friday with rotating hours between 7am and 6pm. This is a Relief position offering shifts covering Alexandria, Ashfield, Broadway, Darlinghurst, Haymarket, Kent Street, Marrickville, Newtown, QVB, Royal Exchange, Strathfield, Strawberry Hills, Surry Hills, Sydney GPO, Waterloo PF and World Square. 

Adult Pay Rate $28.58/Hour increases to $30.55/hour after 3 months + 12% Superannuation

You'll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of