Administrative Assistant 4 - Academic Affairs - Full Time - Hartford, CT

Under limited supervision, independently provides broad-scale administrative, project and operational 
support affecting a multiple complex departments and/or the organization, which require high level skills and
knowledge of departmental and organizational policies and procedures. Utilizes considerable judgment in 
interpreting departmental policies to resolve routine to complex inquiries or problems, serves as primary 
liaison with other departments. Develops, recommends and implements administrative and operational 
protocols for the department. Prepares a wide range of documents; composes, edits and proofreads 
correspondence & reports; creates and maintains spreadsheets and databases and produces reports; edits and
proofreads documents to ensure accuracy. Typically performs duties involving mathematical calculations 
and general accounting procedures.  Supervises assigned lower level administrative staff.

ADMINISTRATIVE COORDINATION - Develops, recommends and implements administrative and 

operational protocols for department.  Anticipates, plans and coordinates activities and projects to effectively

 coordinate and manage assigned administrative and operational responsibilities; anticipates problems prior 

to occurrence and independently finds and implements solutions.  May serve as Timekeeper for department, 

and administer time record and attendance policies forassigned department(s).

RECEPTION, INFORMATION & INQUIRIES - Following departmental protocol greets, determines needs & 

directs patients/parents, internal staff and external visitors; accepts, screens & routes telephone calls.  Answer 

inquiries, provides forms/information, or resolves complex problems concerning activities and/or operations of

 department; follows through, as required, to meet needs of customers.  May distribute incoming mail and 

prepare/process outgoing mail/packages.

APPOINTMENTS, MEETINGS & EVENTS - Independently coordinates and schedules appointments, 

interviews, meetings or events; exercises discretion and judgment to coordinate complex calendars for 

multiple individuals, care providers, or groups. May schedule and coordinate logistics for complex 

seminars/conferences. 

CORRESPONDENCE, REPORTS & DOCUMENTS - Utilizes knowledge and understanding of department 

operations to create, compose and edit complex technical and/or administrative correspondence and 

documentation.  Creates forms, flyers & templates.

STATISTICS/RECORDS MAINTENANCE & REPORTS - As directed, researches information, compiles 

statistics, gathers and computes various data, prepares scheduled and ad hoc statistical, budget and narrative

 reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.  Impact of errors 

on reports typically will result in serious implications for the department/organization.  Copies and/or 

duplicates materials; prepare and transmit facsimiles. Proofreads all work to ensure accuracy and neatness.

ADMINISTRATIVE SUPPORT ACTIVITIES - Anticipates, plans and coordinates activities to manage 

assigned administrative support responsibilities. Provides instruction and/or training to others in activities, 

processes and responsibilities related to administrative operations of department.  Maintains and expands 

own competencies by attending training sessions or educational programs, as directed.  Encourages team 

members to adhere to professional standards and to expand competencies. As assigned, actively participates

 in and contributes to departmental/ organization wide committees.  Position may require travel to 

departments located in other buildings or on other campuses for duties integral to the position.

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific 

populations from neonate through adolescence and applies them to practice.   Demonstrates cultural 

sensitivity in all interactions with patients/families.

                                EDUCATION  and/or EXPERIENCE REQUIRED

GED or High School Required. Associates or bachelors degree preferred with 5 to 7 years progressively increasing experiences directly