Manager, Events & Operations

Priority Application Deadline: August 12th 2023

End Date: 1 year contract 

This role may be extended past 1 year, contingent upon both institutional need for support and strong employee performance. Your manager will work closely with you to develop your skills and if any other future Relay opportunities interest you, you'd be encouraged to apply.

Relay Graduate School of Education (Relay) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from pre-service teachers to system-level leaders. Our mission is to ensure that all students are taught by excellent educators, in order to build a more just world where every student has a clear path to a fulfilling life.

The Professional Education team works with teachers and leaders to continuously improve their craft through virtual workshops, in-person workshops, and fellowship programs. In support of that programming vision, the Events & Operations team strives to deliver exceptional customer service and operational & events management support to both internal and external stakeholders. 

Reporting to the Vice President of Professional Education Operations, the manager will be responsible for supporting the planning and execution of a diverse portfolio of in-person and virtual events for the Professional Education team in alignment with the team’s vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Plan and Execute Professional Education Event Logistics (75%): 

• Manage the creation and distribution of registration surveys for assigned regional and national programs, including the Charlotte Instructional Leadership Professional Development program, to ensure maximum event capacity. 
• Coordinate regular program and intersession-related communications to as many as 800+ participants for a program to achieve a strong participant experience 
• Secure course materials and event related supplies by working with internal stakeholders to align on event needs and external vendors to procure needed supplies
• Track and manage event budgets in alignment with processes set by the Vice President of Professional Education Operations 
• Manage the processing and tracking of vendor invoices for quarterly intersessions, facilitating prompt payments and alignment with the team's designated budget
• Track and report on program completion metrics quarterly to support team data analysis 
• Analyze participant feedback from survey results and implement appropriate program adjustments with operational and instructional colleagues, when necessary   
• Manage participant data regularly in Relay’s Online learning management system to ensure accuracy of current and historical data
• Collaborate with internal stakeholders to organize and publish instructional content to the online platform on a quarterly basis
• Project manage the planning and execution of ad-hoc virtual programming events for various Professional Education programs in alignment with the team’s vision
• Support the execution of Professional Education Events by meeting all deadlines, communicating appropriately to all stakeholders, while providing world-class customer service

Provide Regional and National Event Support (25%)

• Provide in-session, operational support for virtual program sessions, as needed 
•  Travel to and provide in-person quarterly event support, including but not limited to:
• Collaborating with external vendors (e.g., hotel staff, supply vendors, printers, etc.) to ensure appropriate and timely execution of program sessions 
• Completing room set-up for event spaces
• Organizing and supporting event registration 
• Providing constituent support, as needed throughout programming 
• Other duties, projects, and tasks as assigned in service of successful events and operations

QUALIFICATIONS

First and foremost, the Manager, Professional Education Events & Operations must share the Relay community’s commitment to working together to improve student growth and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. This includes providing teacher preparation programs that set novice teachers up to succeed in the classroom from day one; leadership programs that train new and veteran school and district leaders to best serve their school communities; and teacher-facing professional education that provides ongoing learning to educators. Additionally, for this position we are looking for candidates that possess a combination of the following skills:

• At least 3 years of work experience
• BA/BS
• Evidence of strong organizational