Manager - Restaurant Dunkin Donut

·         Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests

·         Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log

·         Schedule periodic food service employee meetings to ensure correct execution of restaurant policies

·         Schedule all room personnel in accordance with operating budgets and forecasts

·         Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing

·         Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and  community outreach that consider the market and local competition

·         Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction

·         Ensure food is prepared and served according to the desired portion and quality specifications

·         Advise customers on selection of food and beverage items

·         Ensure adherence to all Board of Health standards

·         Work closely with other departments to ensure seamless delivery of service for our guests

·         Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business

·         Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances

·         Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees

·         Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees