Business Applications Coordinator

Requisition Number: 76420

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

 

Role Purpose

Corning Life Sciences (CLS) is seeking a detail-oriented, self-motivated Business Applications Coordinator to support and enhance our Salesforce CRM environment. This role is ideal for someone who enjoys managing data, improving business processes, supporting users, and developing technical expertise in a fast-paced global organization.

As the Business Applications Coordinator, you will play a key role in maintaining the integrity, quality, and reliability of customer and business data within Salesforce. You will support daily CRM operations, troubleshooting issues, manage user requests, develop documentation, and contribute to system enhancements that help our global teams work more effectively.

This position works closely with Sales, Marketing, Product Management, and other cross-functional teams to ensure Salesforce remains a trusted and effective business tool.

 

Key Responsibilities 

• Salesforce CRM Administration & Data Management
  • Maintain and administer Salesforce CRM (Sales Cloud, Service Cloud, and CPQ).
  • Create, update, and manage account, contact, lead, and case records.
  • Identify and resolve duplicate records while maintaining data integrity.
  • Manage record ownership transfers and user-related updates.
  • Maintain product and product lifecycle management (PLM) records within Salesforce.
  • Ensure new products are properly tagged and configured for reporting purposes.
  • Set up and manage sample product availability within Salesforce CPQ.
• Lead & Case Management
  • Manage lead assignment queues and ensure leads are routed appropriately.
  • Maintain and update lead assignment rules for global sales teams.
  • Review and resolve records within case management and junk email queues.
  • Reassign approvals and open cases when users become inactive.
• Reporting & User Support
  • Create, modify, and maintain reports, dashboards, and list views.
  • Develop and maintain email templates and automated communications.
  • Support internal Salesforce users by troubleshooting issues and answering questions.
  • Provide user training and guidance on Salesforce processes and functionality.
  • Communicate system updates and changes through Salesforce Chatter and other channels.
• Documentation & Continuous Improvement
  • Devel