Medical Front Office Assistant (08257)

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Compensation Range

$18.76-$28.50

Starting Salary Range

18.76-23.63

Job Description Summary

Provide professional clerical support following established standards and practices. Perform a variety of general and advanced clerical tasks including answering phones, scheduling appointments, processing medical records, and checking-in and checking-out patients to ensure the efficient delivery of patient care in the Sheriff’s Office Occupational Health and Wellness Center.

Job Description

Duties & Responsibilities

Duties may vary based on assignment.

• Schedule appointments for new and recurring patients based on provider availability.

• Greet patients and visitors in a courteous and friendly manner and obtain insurance information and any other necessary data to update patient demographics.

• Provide patients with required forms for completion, as well as copies of office policies and legally required documents.

• Handle check-in and check-out procedures, manage rescheduled and cancelled appointments, and maintain the patient schedule to maximize patient care and clinic flow.

• Answer multi-line telephones in a cordial and professional manner and direct calls to appropriate staff; retrieve voice mail messages and direct where appropriate.

• Communicate with patients to address their needs as soon as possible; handle patient concerns or refer to administration appropriately.

• Accurately scan and upload medical documents into patient electronic medical records (EMRs); maintain accurate and up to date EMRs.

• Set up office for daily operation by preparing patient charts and ensuring daily schedules are printed; monitor the lobby to ensure organization and cleanliness.

• Maintain the confidentiality of patients’ personal information and medical records.

• Compile data, compute, and verify figures.

• Review forms, documents, and other materials for accuracy.

• Provide assistance to staff and the public as required.

• Respond to inquiries and search files for requested information.

• Maintain custody of supplies and other property.

• Operate office equipment such as copiers, telephones, scanners, and shredders.

• Perform basic clerical computer operations using word processing, spreadsheet, database management, and other applications to add/verify patients, print out relevant forms for processing, respond to emails, and generate new patient packets updating information as needed.

• Perform other clerical duties such as photocopying; ordering and issuing supplies; and sending, receiving, sorting, and distributing mail.

• Comply with all rules, regulations, and procedures including, but not limited to, Office of the Inspector General (OIG) program, Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and any other state, local, or federally mandated regulations that affect a physician’s office.

• Perform other related duties as required.

Knowledge, Skills & Abilities

• Working knowledge of practices used to receive and assess calls for assistance.

• Working knowledge of departmental policies and procedures.

• Working knowledge of office practices, procedures, equipment, and materials.

• Working knowledge of English grammar, punctuation, and spelling.

• Working knowledge of frequently used office computer technology including Windows, Internet, and Office software applications.

• Knowledge of federal, state, and local laws and regulations including the OIG program, HIPAA, OSHA, and CLIA.

• Skill in operating a computer utilizing word processor, spreadsheet, database, and electronic mail applications.

• Ability to proof one’s own work and the work of other personnel.

• Ability to perform accurate computations and verification of data.

• Ability to communicate effectively, both orally and in writing.

• Ability to be attentive to detail.

• Ability to instruct new employees.

• Ability to work effectively with others.

• Ability to handle a fast-paced environment and prioritize tasks based on importance.

• Ability to operate