Senior Vice President, Client Service – Private Assets

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2.0 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Client Service is at the heart of Citco’s commitment to excellence, forming a vital business line within the company. Our global client service teams are dedicated to providing tailored support, ensuring that our clients’ diverse needs are met with efficiency, integrity, and a personal touch. Citco’s ongoing investment in training and innovative technology solutions empowers our people to deliver outstanding client experience at every stage.

As a core member of our Client Service team, you will collaborate with some of the industry’s most experienced professionals, helping to deliver exceptional results and build trusted relationships with clients across various sectors.

Your Role:

• Strategic Relationship Management 
  • Key Personnel 
    • Cultivate connections with C-suite executives. Gain insight into their professional history and achievements. Recognize key decision-makers and influencers. Foster personal relationships.
  • Client Infrastructure 
    •  Assess the extent of infrastructure investments made by the client. Familiarize yourself with their other service providers and vendors, and identify their existing challenges.
  • Fund Structure and Strategy 
    • Understand the fund structure and related entities. Understand investment strategy and short- and long-term business vision.

• Sales / Client Integration
  • New Sales – Existing Clients 
    • Identify & investigate opportunities to strengthen existing partnerships by advocating for the inclusion of more CITCO products and services.
    • Drive business development, Participate in RFP process 
  • Client On-boarding 
    • Assist in the coordination of new client integrations and existing client launches.
  • Client Training 
    • Hold strategic meetings and ensure clients are familiar with CITCO systems, processes, and outputs.

• Client Service Level Management
  • Service Level Agreement 
    • Negotiate Service Level Agreements (SLAs) with the client in accordance with the service proposal, collaborating closely with the appropriate Operations Team.
  • Communication Strategy 
    • Establish a formal communication strategy format with the client, which may include quarterly meetings, usually in person, along with monthly calls. The Relationship Manager will be tasked with implementing this communication strategy.
    • Communicate updates regarding Citco's developments, system enhancements, and product improvements to clients.   
    •  
  • Client Liaison 
    • Act as the client's representative within the organization and oversee internal communications with various business lines, operational teams, and support teams.
  • KPI Reporting 
    • Develop Key Performance Indicators (KPIs) for both internal use and external dissemination.
  • Internal Reporting 
    • Prepare local and global presentations/ reports as required on client relationships
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• Client P & L
  • Profitability Reviews 
    • Review profitability of client accounts and address negative trends. Validate trends vs the approved budget. Identify, review and explain any variances.

Additional Responsibilities:

• Support the development of pricing models and fee proposals for the launch of new funds, the introduction of additional services, and the restructuring of fees. 
• Regularly update the CRM system on a weekly basis to reflect client activities that are pertinent to the business. 

About You:

• You have 10 -12 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider. 
• You have skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
• You have strong leadership skills 
• You have project management skills with attention to detail and proven ability to multi-task.
• You have strong written and verbal communication skills.
• You have a Bachelor’s Degree in Accounting or similar fields
• CPA designation a plus