Senior Designer – HID Onboarding and Integrations

Job Description

Senior Designer – HID Onboarding and Integrations Team

Description

Work arrangement

This role is categorized as remote or hybrid to Warren, MI or Sunnyvale, CA or Mountain View, CA. Remote candidates will be considered.

• If you live within 50 miles of a GM hub location (San Francisco Bay Area, CA or Warren, MI), you are expected to report to the office three times per week, or other frequency dictated by the business.

• If you live outside a 50‑mile radius of these locations, please still apply.  

The Role

We are seeking a Designer for GM’s dealer and customer-facing digital experiences that support the full vehicle lifecycle – from order tracking and delivery scheduling to digital onboarding and early ownership. This is a hands-on, product design role focused on designing experiences that power vehicle sales, inventory management, and customer interactions across dealer tools, and customer platforms.

Your scope extends beyond the point of sale into the critical first months of ownership, helping customers understand, adopt, and get the most value from their vehicle and its embedded software – while contributing to a cohesive, modern vision for GM’s end-to-end digital ownership experience.

What you’ll do

• Design dealer-facing digital products including inventory management, sales tools, reporting dashboards and customer facing workflows for onboarding including:

• Track vehicle order status Schedule and manage vehicle delivery Complete digital onboarding into their vehicle and services Learn and adopt vehicle features embedded software during early ownership

• Translate complex dealer workflows into clear, intuitive, and efficient interfaces

• Collaborate closely with Research, Product, Engineering and Design Systems teams to ensure your designs are feasible, scalable and aligned to design systems.

• Create high-fidelity prototypes, wireframes and interaction models that communicate intent, enable rapid iteration, and exemplify design excellence

• Advocate for consistency, accessibility, and usability across all dealer tools and customer interfaces

• Mentor and collaborate with other designers to raise design quality and influence design practices across the organization

• Support business and product teams in prioritizing design solutions based on business impact and dealer needs

How success is defined

• Customers can confidently track, receive, and onboard into their vehicle with minimal friction

• Early ownership experiences that drive feature adoption, satisfaction and long-term engagement

• Dealer tools that feel cohesive, efficient and aligned with customer-facing experiences to enable sales and track inventory

• A design team producing reference-quality work that raises the bar across GM

• Strong cross-functional alignment, with design recognized as a driver of product strategy and outcomes

Your skills & abilities (Required qualifications)

• Bachelor’s degree in Design, HCI, Interaction Design, graphic design, or equivalent professional experience

• Experience in designing remarkable products where craft, interaction, language and structure shape the experience

• Proven ability to design for complex digital products, with experience shaping direction in ambiguous or undefined problem spaces

• 5-7+ years of product design experience with a portfolio demonstrating hands-on, high-fidelity work and clear product impact

• Exceptional craft, taste, and judgment across interaction, content, and system design

• Track record of setting quality standards or creating design exemplars adopted across teams. Demonstrated experience leading through original thinking expressed in design work, using craft to shape direction, elevate quality, and align cross-functional partners

• Proficiency in Figma and excellent communication and collaboration skills, with the ability to influence senior partners through design work

• Comfort operating as a design authority without direct ownership, influencing through craft and clarity

What will give you a competitive edge

• 5+ years of experience in the automotive industry, design agencies, or technology companies, contributing to hardware and software experiences that shape how people interact with products.

• Experience contributing to or advancing the consistency of design systems across products and platforms.