Sr. Processor, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Perform a variety of Deposit Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence. This position is responsible for monitoring and processing all deposits related to Deposit Operations of the Bank as well as providing support to our lines of business. Candidate should possess the ability to adapt to change and promote teamwork through individual participation.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days may be remote.

How you'll succeed

• Review and process exceptions items to include Non-post and Stop Payments

• Review of stop payment suspect report

• Process incoming return items (chargebacks) to include redeposit or charge back of item to customers account, notifying account officer of large or potential fraudulent items, mailing notices and place holds as necessary

• Review incoming return notifications and place holds as needed

• Monitor and respond to inquiries received in the exception team email boxes

• Reconciliation for foreign item deposits

• Monitor and review Dormant activity

• Daily review and morning pre-scrub of positive pay exception items including account maintenance, reconciliation and returns

• Review, reconciliation and end of day processing of daily Overdrafts and unposted including sending out large dollar return notifications and reaching out to account officers for any follow up

• Responsible for returned mail processing

• Quality review of tasks processed by other teams within the department

• Reconciliation of CD Interest Checks and Savings Bonds redemption

• Other duties as assigned

Who you are

• Minimum of 3 years of experience in back-office operations in a financial institution

• Bachelor's Degree Preferred

• Ability to multi-task, prioritize and organize work based on request volume and other departmental assignments as assigned

• Ability to work independently, meeting deadlines.

• Detailed and process oriented with a focus on integrity and accuracy of information

• Requires strong verbal and written communication skills

• Demonstrate strong teamwork, independent learning, detailed analysis of requests, compliance to policy and procedure

• Good working knowledge of applicable federal guidelines and regulations.

• Proficient in Microsoft Excel, Word and Outlook

• Knowledge of FIS systems preferred

• Knowledge of TRIPS Incoming preferred

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $55,500 - $62,500K for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

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