Lead Lifeguard - Pool - Aria

Aria is seeking a motivated individual to join our team as a Lead Lifeguard!  Our culture is rooted in warmth and hospitality, where every guest is treated with the utmost care and attention.  As a member of our team, you'll be expected to embody these values and match the welcoming atmosphere that defines Aria.

THE JOB:

As a Lead Lifeguard, your role will be pivotal in crafting memorable guest experiences by greeting them warmly and providing exceptional service.  Your attentiveness to their individual needs and stories will allow you to curate WOW moments, ensuring their memories extend long after their departure.  Additionally, you'll play a crucial role in maintaining the safety of both guests and employees on the pool deck, even amidst challenging outdoor conditions, including excessive heat.

THE STARTING RATE:  $17.00 / Per Hour

THE DAY-TO-DAY:

• Oversee the pool staff to meet safety standards, service delivery, cleanliness, and ambiance; work with supporting departments to meet operational needs of the area
• Ensure the staff is providing safety by watching over water and deck areas and responding to emergency situations; adhere to company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
• Report all guests and employee incidents/accidents to a supervisor and complete needed documentation.
• Ensure the staff is proactively greeting and interacting with guests while adhering to company service standards
• Assist guests with pool side needs to include seating, towels, hours of operations, ADA requirements, amenities, directions, and other needs
• Respond and resolve guest needs in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Supervise the completion of daily pool set-up and breakdown needs, cleaning, linen distribution and maintaining attentiveness to the environment to enhance guest experience

WHAT YOU’LL NEED:

• CPR and Lifeguard certifications
• Previous experience as a Lifeguard
• Must be 18 years of age or older
• Must be able to work various shifts, including weekends and all holidays
• Comfortable with outdoor work, even in high temperatures and excessive heat

THE IDEAL CANDIDATE:

• Previous experience in a resort pool setting
• Prioritizes safety of guests and fellow employees
• Self-described as positive and driven
• Ability to work under pressure and multi-task
• Effective listening abilities with strong judgment skills
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW? Apply today!