Job Title

New Leader Experience Specialist

Job Description Summary

The New Leader Experience Specialist serves as the welcoming face of Cushman & Wakefield Services for new leaders across all departments. This role focuses on delivering a personalized onboarding experience over a structured 30-day program. In addition to supporting new leaders, the Specialist is also a key partner to hiring managers handling the logistical and administrative details such as access setup, equipment ordering, training coordination, and ensuring the new hire has everything they need to succeed from day one.

Job Description

Key Responsibilities

Onboarding Support

• Serve as the primary point of contact for new leaders, delivering hands-on support throughout their 30-day onboarding journey, to ensure a seamless and engaging experience.
• Coordinate essential setup tasks including system access, equipment ordering, and training schedules by collaborating with IT and other departments.
• Conduct outreach to new hires before their start date to set expectations and provide key information.

Program Management & Optimization

• Monitor and continuously refine the onboarding process using feedback to improve efficiency and outcomes.
• Track onboarding milestones weekly and conduct timely check-ins to gather insights and ensure progress.
• Identify opportunities to enhance the onboarding experience through automation, personalization, and creative solutions.
• Partner with HR, department leads, and Central Operations Support to ensure alignment with company culture and strategic goals.
• Use Smartsheet and other tools to track onboarding progress, manage surveys, and automate workflows.
• Analyze onboarding data to identify trends, measure program effectiveness, and recommend improvements.

Cross Department Collaboration

• Build relationships across departments to ensure consistent onboarding experience for new leaders and hiring managers company-wide.
• Act as a liaison between new leaders and internal teams to facilitate smooth transitions.
• Coordinate role-specific training plans and introductions with key departments such as Finance, HR, Operations, Safety, and others.
• Share program updates and insights during department meetings and through the Influencer Network to maintain visibility and alignment.

Continuous Improvement & Innovation

• Update KPIs monthly to assess the effectiveness and readiness of management teams.
• Conduct quarterly reviews with leadership to discuss the program’s effectiveness and gather feedback.
• Maintain up-to-date program documentation and SharePoint resources such as SOPs and how-to guides to support consistency and ensure materials are easily accessible and user-friendly.

Qualifications & Skills

• 2+ years of experience in onboarding, administration, customer service, HR, or operations.
• Strong interpersonal and communication skills; ability to build rapport quickly.
• Self-starter with a sense of urgency and ability to work independently.
• Creative thinker with a passion for improving processes and experiences.
• Project management skills with the ability to manage multiple priorities simultaneously.
• Adaptability to evolving organizational needs and priorities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and tech-savvy with experience using Smartsheet or similar platforms to manage processes, track progress, and facilitate reporting.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the p