Customer Success Platform Manager

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Customer Success Platform Manager is responsible for the investigation, analysis and conversion of internal customer needs into effective and sustainable technical solutions. This role will support Extreme Networks’ Customer Success organization and will be responsible for the technical configuration, data integrity, and strategic optimization of the ChurnZero platform. Their primary goal is to empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion. The ideal candidate will have a demonstrated capability in collaborating with stakeholders at all levels to deliver results. Being well-versed in requirements definition and management, as well as excellent written and verbal communication is key. 
 
Job Responsibilities 
Platform Configuration: Manage and maintain ChurnZero features including custom fields, automated playbooks, alerts, and dashboards.