Principal Product Manager, Upgrade, Crossgrade

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

​​​​This role reports to the Sr. Director, Upgrade & Churn.  

Primary focus 

As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and Crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users.  

Key Responsibilities  

• Develop and own high-value, consumer-centric digital features and products supporting Peacock’s upgrade, cross-sell and monetization efforts.   

• Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization  

• Synthesize user research and performance data to create strategic, iterative experimentation plans   

• Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization.  

• Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment.  

• Balance inputs from business, design, research, technology, and external teams.  

• Create a network of cross-functional partners. Build rapport and earn trust  

• Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources.  

• Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities   

• Provide mentorship, guidance, and feedback to junior Product Managers on the team.  

Qualifications

• You are an experienced product leader with a proven track-record of designing and delivering a roadmap of customer-centric features that advance business KPIs and objectives   
• You can defend and vigorously pursue ideas based on analytical and qualitative insights and you listen to the voice of the consumer.  
• You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success—or failure.  
• You are a strong communicator, able to articulate your point-of-view, engage in fact-based discourse, collaborate, compromise, and bridge gaps across teams and stakeholders at every level.  
• You are resourceful and you lean on yourself, able to bring the big ideas and deliver the practical daily output.  
• You feel most at home in a fast-paced, iterative, and collaborative environment.  
• You are fluid and adaptable—able to pivot and work on multiple tracks and bring clarity to ambiguous initiatives.  
• You have a consumer-first approach to product design and development  
• You are passionate about understanding users, their lifecycle, and their behaviors  
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