Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

As a member of the Application Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes! 

What you get to do in this role:

• Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation
• Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs
• Help manage risks and dependencies and escalate impediments to meet program objectives
• Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status
• Generate new data needs and requirements to provide actionable insights to senior leadership
• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability
• Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required
• Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes
• Create and maintain process documentation where needed to promote best practices and leverage lessons learned
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership
• Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership
• (optional) Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.

Qualifications

Preferred Qualifications:

• PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices
• Ability to build strong, trusting relationships with leaders, stakeholders, product management, engineering teams, and cross-functional development groups
• Excellent organizational skills to be able to coordinate complicated efforts and environments
• High emotional intelligence to effectively manage a diverse team working in different environments.
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills
• Critical thinking skills needed to solve difficult and sometimes ambiguous problems
• Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications

Basic Qualifications

• Minimum of 10+ years of related experience with a Bachelor's degree; or a Master's