Hotel Dispatcher(bilingual)

POSITION SUMMARY
This position is responsible for the overall daily operations of the hotel housekeeping team.  The incumbent will be required to have a full understanding of all the positions and their job duties as it relates to daily operations.  The position must be computer literate and bilingual. The incumbent will be required to communicate on radio to all team members.  They will open the hotel and assign the housekeepers and houseperson their daily job duties for that day.  This position will also be responsible for closing the housekeeping department and making sure all rooms are passed and ready to go for hotel operations.  This position will be required to communicate with the hotel desk any functions as it relates to the housekeeping department.  This position is responsible for assisting the Executive Housekeeper in maintaining the cleanliness and appearance of the hotel rooms. The position ensures that all Team Members performing housekeeping functions carry out their assignments in accordance with established standards. The dispatcher will also hold team members accountable in meeting policy and procedures in accordance with our handbook. 

RESPONSIBILITIES

• Attend daily staff meetings to receive daily work assignments and communicate pertinent information.
• Ensure all common areas are clean, stocked, in working order.
• Ensure all Housekeeping storage closets are cleaned and stocked.
• Determine areas in need of additional cleaning, and repairs. Ensure tasks get completed thoroughly, efficiently and effectively. 
• Use discretion, depending on the time of day, to either assign re-dos or accept responsibility to complete tasks.
• Continually checks to make sure employees have all of the necessary supplies, equipment and tools to execute their tasks.
• Properly handles guest or maintenance requests and repeatedly follows up to guarantee these things are completed.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Provide leadership to all levels of staff.
• Make impartial decisions involving Guests and Team Members.
• Motivate team members to ensure consistent and outstanding productivity.
• Accountable for all equipment assigned to their area.
• Inspect all assigned areas to ensure furnishings, equipment, and public areas are clean and in good repair to meet guest satisfaction.
• May regularly assist with deep cleaning projects.
• Works with other departments as needed to maintain a pleasant and safe working environment for guests and employees.
• Request assistance from maintenance with tasks and repairs and mechanical issues.
• Assist with the training, retaining, developing, scheduling and reviewing of the housekeeping staff. 
• Assist with staff training to ensure training is thorough and occurring on a regular basis.
• Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.
• Answer all radio calls.
• Have complete knowledge of all special events and promotional activities. 
• Responsible for opening the office daily. Collect and submit daily checklists.
• Delegate, supervise and check the work of all housekeeping employees, ensuring a high level of quality and productivity.
• Work with staff to resolve problems and address any requests and inquiries that may arise.
• Coach team members on ways to improve their performances and develop goals.
• Establish, communicate and reinforce company policies, procedures and standards with the Housekeeping staff.
• Monitor staff performance regularly. Oversee performance tracking systems to ensure job performance accountability.
• Wear proper uniform. 
• Keep accurate records of all staff performance issues, keeping management informed.
• Assist the Executive Housekeeper with the day to day operations.
• Assist with daily staff meetings. Distribute daily work assignments.  Communicate pertinent information.
• Assist with weekly inventory counts and maintaining par levels of inventory.
• Input all maintenance issues into Company software to ensure proper reporting and accountability.
• Maintain the Safety Data Sheet (SDS) manuals in Spanish and English and enforce correct chemical labeling and dispensing