Regional Quality Manager

Lead Quality, Inspire Excellence, Drive Results.
At Fortis Solutions Group, we believe quality is more than a metric—it's a mindset. As our Regional Quality Manager, you’ll be the catalyst for driving operational excellence across multiple sites, leading high-performing teams, and setting the tone for a culture rooted in accountability and continuous improvement. If you’re a passionate leader who thrives on collaboration, strategic execution, and elevating standards, this is your opportunity to make a lasting impact in a dynamic, fast-paced environment.If you're driven by data, inspired by challenge, and eager to join a collaborative, values-based culture, we’d love to meet you!

As the Regional Quality Manager, your primary responsibility is to drive quality results across your assigned sites within your primary product category. In this role you will lead teams by setting goals, creating strategies, and developing talent for the region. You will collaborate with the Regional Director of Manufacturing to uphold company quality standards ensuring compliance with internal and external procedures, customer requirements, and regulatory agency guidelines. You will facilitate external and internal audits on a routine basis to identify any non-conforming areas and develop sustainable and systemic corrective actions. You will set the example for a culture of quality within our processes and organization. You will also support the team to succeed on all measures, including business performance. 

Essential Duties and Responsibilities:

• Mentor local Quality teams through the development of relationship strategies and programs that support quality improvement.
• Promote a culture of quality achievement and performance improvement throughout the organization and across your assigned facilities.
• Monitor performance by gathering relevant data, producing statistical reports and providing data and recommendations to Plant and Quality Leadership. (KPI’s, Internal and external issues, etc.)
• Effectively interact with Estimating & Planning, Customer Relations, Sales, Operations, and Purchasing teams to maintain product supply, introduce new products, and establish quality requirements and testing.
• Confirm testing is completed to meet customer requirements and train personnel on new test methods.
• Perform internal site quality audits as assigned, identify non-conforming processes, create and implement corrective actions.
• Oversee regional external complaints including customer communication, investigation, root cause determination, and corrective action development in collaboration with cross functional teams.
• Engage with local leadership in the handling of complex and escalated customer issues to ensure efficient resolution.
• Collaborate with Operations to implement improvements to existing products and processes in order to improve product quality and reduce cost.
• Establish procedures and documentation. Oversee committees, as necessary, to ensure compliance with all internal and external (ISO, Product Safety, Customer, etc.) quality requirements.
• Review quality procedures and forms for effectiveness (Maintain Best Practices) and train personnel on any new or modified procedures.
• Write & maintain SOPs for current and future processes. 
• Interface with regulatory agencies, committee members, and other organizational staff to maintain compliance and formulate corrective actions when deficiencies are noted.
• Travel to designated FSG sites and customers as needed.  Investigate complaints in the field and disposition product.
• Identify and eliminate barriers to enhance performance and enable team me