IT Intern

This position is a temporary internship role from roughly May 2024-September 2024

 

 

 

Position Objective:

Provide exposure to multiple areas of Information Technology withing a global organization including help desk, desktop support, IT infrastructure, Office 365, and SAP.

 

 

Responsibilities:

 

 

 

 

Respond to user requests for service and log issues in our help desk ticketing system. Supporting PC hardware components, desktop operating systems, and various software applications.

 

 

 

Participate in projects related to IT operations and infrastructure

 

 

Participate in projects related to SAP and Microsoft Office 365

 

 

Relationship To Others: Position is part of the IT Operations group in the IT department that supports all internal employees at multiple locations in the United States.

 

 

Dimensions of Position: This position needs a strong driven individual that has good troubleshooting skills and is motivated to learn.

 

 

Knowledge, Skills, and Abilities:

 

Education

Currently enrolled in accredited college, university, or technical school for Information Technology, Management Information Systems, or Computer Science

 

Experience

Knowledge and course work in IT hardware and software. Knowledge of Microsoft Office and Windows is required. Basic knowledge of Networking, System Administration, SAP or SharePoint is a plus

 

Skills

• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
• Desktop support troubleshooting skills including hardware and software
• Understanding of enterprise applications including Office 365 and ERP systems
• Willingness to ask questions and learn quickly from team and peers