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Amazon - Senior Understory Ambassador
Northwest CenterUnited Statesfull_timeVerifiedPosted 17 Dec 2025
💰 $63,380/yr($52,320/yr – $63,380/yr)
About the role
The Understory serves as the visitor center and public-facing hub of the Amazon Spheres. As a Senior Understory Ambassador, you connect with visitors in this unique space while setting the tone for exceptional customer service, engaging education, and an inclusive welcoming environment for all. Within this role, you model effective visitor engagement through open-ended questions, the use of props, and multi-sensory experiences. This is coupled with an emphasis on connecting Cloud Forest ecosystems to visitors’ everyday lives.
Senior Understory Ambassador utilize their strong public speaking skills to communicate complex information clearly and concisely to large groups and first-time visitors to Understory. Senior Understory Ambassadors provide information in a friendly, enthusiastic, and approachable manner even when posed a variety of complex questions. Working within a small, this role works collaboratively alongside another Senior Ambassador while providing in-the-moment support and coaching to part-time Ambassadors. The Understory team also partners closely with The Spheres’ Interpretation team to develop and launch monthly cross-departmental activations across both spaces. These activations are maintained alongside daily visitor interactions. The role requires a self-motivated and independent work ethic as well as the ability to be adaptable and flexible to find innovative ways to address new challenges as they arise. The Senior Understory Ambassador will pursue ongoing research and develop new activities and projects for future activations within space. Together, these efforts contribute to the continuous evolution of daily operations within Understory. Location: Seattle Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 915am-615pm Tuesday- Saturday. Schedules may vary due to operating hours.Starting Wage: $26.16 per hour | Full Wage Range: $26.16 - $31.69 per hour What we can offer:
Senior Understory Ambassador utilize their strong public speaking skills to communicate complex information clearly and concisely to large groups and first-time visitors to Understory. Senior Understory Ambassadors provide information in a friendly, enthusiastic, and approachable manner even when posed a variety of complex questions. Working within a small, this role works collaboratively alongside another Senior Ambassador while providing in-the-moment support and coaching to part-time Ambassadors. The Understory team also partners closely with The Spheres’ Interpretation team to develop and launch monthly cross-departmental activations across both spaces. These activations are maintained alongside daily visitor interactions. The role requires a self-motivated and independent work ethic as well as the ability to be adaptable and flexible to find innovative ways to address new challenges as they arise. The Senior Understory Ambassador will pursue ongoing research and develop new activities and projects for future activations within space. Together, these efforts contribute to the continuous evolution of daily operations within Understory. Location: Seattle Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 915am-615pm Tuesday- Saturday. Schedules may vary due to operating hours.Starting Wage: $26.16 per hour | Full Wage Range: $26.16 - $31.69 per hour What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
- Verbally greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. This includes the ability to provide information regarding The Spheres as well as nearby places of interest to visit on the Amazon campus and the greater Seattle area.
- Co-develop and facilitate monthly activities in conjunction with current Horticulture activations, including but not limited to teaching, modeling, and/or co-organizing the activities.
- Give presentations and talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
- Partner with your fellow Understory Ambassadors in guest interactions and deliver an exceptional experience.
- Be prepared to answer all questions related to current activations as well as promote visitor engagement of featured exhibits.
- Communicate in a clear and cordial manner with visitors of all backgrounds and ages.
- Be prepared to introduce and discuss Understory’s collection of plants, fauna, and ongoing horticulture activations.
- Foster positive working relationships with horticulture and facilities teams.
- Assist in resolving any escalations with guests in a professional and polite manner.
- Acquire and maintain relevant knowledge of current exhibits and activities in Understory through in-depth research and
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