Business Risk and Control Group Manager, SVP

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global and diverse organization, with a presence in over 80 Countries covering all post execution Operations teams including product-aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including:

• Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market
• Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and
• Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade.  We partner extensively with a range of internal stakeholders including Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client Relationship Group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Digitization and Implementation Group works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s Innovation Labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation Groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our ecosystem. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls - to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. 

Team Overview:

The Markets Operations COO Controls and Regulatory Management function is comprised of:

• Deeply embedded Control Officers supporting product-aligned global Middle Office & Operations teams to support KPI/KRI oversight & challenge, ORE deep dive & escalation, proactive Control Reviews, MCA oversight & challenge, Enterprise & Ops specific Risk Initiatives, Audit Interface and oversight, Issues & CAP analysis/remediation, and Control Advisory 
• A Centralized Controls function comprised of Regulatory Control & Governance, Control Solutions & Risk Remediation, and Risk Identification & Monitoring teams who partner to support operational risk related matters across functions and products.

Job Purpose:

The Business Risk and Control Group Manager reports into the Head of the newly formed Markets Ops COO Global Risk Identification and Monitoring team which will serve as a driving force in identifying and quantifying risk on an aggregate level, and delivering robust and consistent design, monitoring, and governance of the control framework across Markets Operations.

The incumbent will be responsible for central engagement with 3rd line of defense (internal/ external audit), 2nd line of defense (e.g., compliance functions, legal and enterprise risk management, Financial and Regulatory Risk