ADMINISTRATIVE ASSISTANT

A FirstCall Mechanical Company 

ADMINTSRATIVE ASSISTANT 

Location:  Charlotte, NC

WHO IS FIRSTCALL MECHANICAL? 

STR Mechanical is a commercial and industrial HVAC  services provider in the Charlotte metro area. Founded in 2004, STR Mechanical partnered with FirstCall Mechanical in 2022. 

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. 

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. 

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances 

POSITION OVERVIEW 

We are currently seeking an experienced Administrative Assistant join our fast-growing STR Mechanical Team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES 

• Capable of working and performing all duties in private office
• Maintain and oversee third party billing
• Manage and create Purchase Orders
• Oversee office deliveries and incoming mail
• Establish and/or maintain systems related to filing, reporting, and database management
• Answer multiple incoming phone lines
• Maintaining and responding to email in a prompt and professional manner
• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers
• Ensure all ticket/jobs are updated and closed properly

ACCOUNTABILITIES 

• Achievement of established goals and objectives – safety, financial, cultural, brand reputation 
• Elite level of customer service, to ensure we continue to be the first call our customers make for their HVAC and mechanical services needs 

ORGANIZATIONAL ALIGNMENT  

This position reports directly to the Branch President.