Clinical Hub Manager - NC (Market Wide)

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The Clinical Safety Manager will support the effectiveness of clinical quality assurance, requirements, and services within the North Carolina market. They will ensure compliance with regard to operational necessities, as well as payor and regulatory contracts.  This role will work closely and in partnership with the Hub Ops Managers and Medical Director around quality hub operations and workflows related to clinical needs and regulatory requirements, and they will report into the Hub Ops Director and may be regularly called upon by the Hub Ops Director and General Manager for workflow updates, recommendations to ensure quality assurance and compliance, and given additional ad hoc responsibilities, initiatives, and projects based on business needs. 

Duties will include the following:

• Develop and refine policies relating to clinical operations. 
• In collaboration with Hub Operations Manager, ensure regulatory compliance as well as compliance with internal clinical policies and procedures
• Regularly conduct audits to ensure full compliance with respect to all vaccine, medication administration,  and lab testing requirements and workflows throughout all NC Hubs. 
• Work closely with the Medical Assistants and Providers to ensure compliance training and corresponding effective workflows with regards to all things labs, including but not limited to; phlebotomy, processing specimen for submission to external labs, CLIA waived point of care testing and program compliance. 
• In collaboration with Hub Operations Manager, floor stock medication management including but not limited to; ordering vaccines, compliance and quality assurance with medication and vaccine storage and handling, adherence to policies for administration and documentation of medications and vaccines. .
• In collaboration with Hub Ops Manager, responsible for Hub Site Operations & Compliance including but not limited to ensuring all OSHA requirements are met, and that all safety measures are taken and procedures are followed.
• In collaboration with Hub Ops Manager, responsible for the general Hub safety and handling of both patient and employee safety measures are in place. 
• In collaboration with Hub Ops Manager, review, assess, and make recommendations to remediate risks and liability with regard t