Senior Desktop Support Engineer

Fincantieri Marine Group has an opening for a FMG Senior Desktop Support Engineer in the IS Department at our Sturgeon Bay, WI location.

Fincantieri Marine Group is a main subsidiary of Fincantieri, a global organization with 20 shipyards across the world, a workforce of twenty thousand people and a mission to be world leaders in all segments that demand the very best in marine solutions. We strive to be the shipbuilder of choice in safety, quality, value and dependability by offering innovative and competitive maritime solutions tailored to our customers' needs.

Life at FMG

Fincantieri Marine Group has career opportunities at our three Wisconsin-based shipyards located at Marinette, Sturgeon Bay, and Green Bay, and our headquarters in Washington, D.C. We offer competitive wages, exceptional benefits with excellent premiums, and ample opportunities for advancement. And our large backlog provides the opportunity for long-term job security.

We are convinced that real change comes from the people who advocate it: people who are committed, dedicated and passionate about what they do help create the Company's future, the future of the sea, and their own future. We welcome those who thrive in a fast paced environment and aspire to develop, grow, and leave their mark on our shipbuilding history dating back more than 230 years.

Position Summary

We are seeking an experienced and highly skilled Senior Desktop Support Engineer to join our IT team. In this role, you will provide advanced technical support to end-users across the organization, ensuring the smooth operation of desktop systems, hardware, and software. You will also mentor junior support staff, lead technical projects, and serve as a key escalation point for complex issues.

Essential Skills and Functions

o Provide tier 2 and 3 desktop support to resolve hardware, software, and networking issues for end-users.

o Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and peripheral equipment.

o Maintain and support Microsoft Windows and macOS environments, including imaging and patch management.

o Administer Active Directory, Office 365, and other enterprise applications and tools.

o Assist with onboarding/offboarding, including account creation, equipment provisioning, and access configuration.

o Lead or participate in IT projects such as hardware rollouts, system upgrades, and migrations.

o Document technical procedures and knowledge base articles for internal use.

o Monitor system performance and proactively address potential issues.

o Maintain asset inventory and ensure compliance with licensing requirements.

o Train and mentor junior support staff to improve service delivery and technical skills.

o Collaborate with other IT teams to ensure alignment and support across infrastructure and security initiatives.

o Actively manage small scale projects

o Must have strong Microsoft Office Suite computer skills

o Must have strong organizational, time management, written and verbal communication skills

o Must have ability to maintain confidentiality and a professional demeanor

o All employees are required to adhere to ISO and OHSAS policies established by FMG and shall have high values for safety awareness

o Other duties as assigned

Qualifications

Education and Experience

· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education, training, and experience).

· 6 years of experience in desktop support, with at least 2 years in a senior or lead role.

· Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.

· Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.

· Familiarity with scripting languages (e.g., PowerShell) is a plus.

· Excellent troubleshooting and problem-solving skills.

· Strong communication and interpersonal abilities.

· Ability to prioritize tasks and work independently in a fast-paced environment.

· Relevant certifications (e.g., CompTIA A+, Microsoft

Competencies

Fincantieri utilizes basic universal competencies for all employees that are consistent with our strategy, culture and values. Our competencies are intended to provide basic behavioral expectations for all roles and include the following:

o Open Mindset: Identify and analyze potential problems to implment effective solutions, adopting alternative perspectives and methods to improve processes, activities and tasks, embrace change and proactively seek development opportunities to acquire new skills

o Strategic Leadership: Lead toward shared and comm