Global Security Operations Center Specialist

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Global Workplace Services (GWS) team is passionate about enabling the business goals and company culture through the delivery of workplace environments and services that foster teamwork, innovation and productivity. Our team runs a worldwide portfolio of over 3 million square feet, 135 sites and over 12,000 employees. In addition to ensuring the workspace and manufacturing facilities operate seamlessly, this group also provides employee and site services, such as cafeteria, transportation, security, and safety. The team is responsible for all construction and site improvement work to enable the business needs as well as align with the financial requirements.

Job Description/Preferred Qualifications

The Global Security Operations Center (GSOC) Specialist is responsible for developing and managing GSOC operations to ensure the safety and security of the organization's assets, employees, and visitors. This role involves overseeing a team of security professionals, integrating intelligence from various sources to enhance response capabilities, and implementing robust security protocols and procedures. The GSOC Specialist conducts regular risk assessments, oversees security technologies, and ensures compliance with relevant regulations. Reporting to the Manager of Global Security Operations and Systems, the GSOC Specialist collaborates with other departments to maintain a cohesive approach to security and risk management. Applicants must possess technical expertise and key concepts necessary to operate a security operations center effectively

Key Responsibilities

• Oversee and develop a team of security professionals and onsite incident responders for the respective facilities

• Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing team

• Oversees the investigation and response to security/safety incidents, coordinating across departments as necessary, and ensuring timely and accurate communication with affected clients

• Develop, maintain, and assist with implementing a global SOC design standards program to ensure all locations maintain the same dynamics

• Liaison with the Security Systems team to facilitate enhancements and maintain uptime objectives

• Identify, establish and manage an internal user-friendly global security repository that provides all GSOC with the same information

• Present incident findings, root cause analyses, and remediation recommendations

• Track and report on key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of GSOC activities and identify areas for improvement

• Should have security access control and video management systems knowledge

• Ability to travel domestically or internationally as needed (5% to 10% or less travel commitment)

• Be flexible with work hours in order to communicate with individuals from different time zones

• Knowledge in the areas of emergency/disaster management, physical security, critical incident stress management, risk management and business resiliency, experience with emergency procedure protocols and regulatory interfaces

• Being able to work under stressful circumstances but still maintaining a level of calmness while dealing with emergency situations

• Leads initiatives to improve service capabilities, quality assurance initiatives, and tool/process migrations, integrations, and automation

• Maintains, develops and documents GSOC playbooks for consistent, high-quality SOC operations, ensurin