Field Services Center Technician II

<div class="content-intro"><p>At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.<br><br>GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.</p></div><p><em>The application window will be open until at least <strong>June 1, 2026</strong>. This opportunity will remain online based on business needs which may be before or after the specified date.</em></p> <p>&nbsp;</p> <p>The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.</p> <p><strong>Role Description</strong></p> <p>The Field Services Center Technician II supports the dispatch and technical support of: installing and repair of GFiber services, repair and maintenance of Outside and Inside Plant, planned maintenance, and preventative maintenance. Your primary responsibilities will require the use of service support software such as Salesforce - Field Service Lightning (FSL), Oracle Field Service Cloud (OFSC), GIS mapping systems&nbsp; and understanding of how to diagnose and correct all service impacting root causes from the central office, remote terminal or hut location to the customer premise equipments such as:</p> <ul> <li>Impairments to/with all connections</li> <li>Drop cabling</li> <li>Network interface units, patch panels</li> <li>Media cabinets</li> <li>ONTs</li> <li>Inside wiring (fiber, ethernet , including backup powering, UPS, etc.)</li> <li>Media gateways, Modems, Routers, switches&nbsp;</li> <li>OSP Cabling</li> <li>Active electronics (including CWDM and DWDM applications)</li> </ul> <p><strong>In this role, you'll:</strong></p> <ul> <li>Resolve complex issues by troubleshooting impacted residential and small business services.</li> <li>Coordinates multiple repair and maintenance resources for Outside Plant (OSP) on concurrent incidents.</li> <li>Coordinate install fulfillment disp