Health Access Partner (HAP-Call Center Staff) Special Initiatives/Pilot Staff

Job Posting Title:

Health Access Partner (HAP-Call Center Staff) Special Initiatives/Pilot Staff

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Dell Medical School is seeking a Health Access Partner for the Access Center.

Purpose

The Health Access Partner (HAP) – Special Initiatives/Pilot Staff is a key role within the UT Health Austin Access Center, dedicated to advancing operational efficiency, optimizing healthcare delivery models, and integrating innovative technologies. This role will be responsible for supporting pilot programs and special initiatives aimed at improving scheduling workflows, patient experience, and care accessibility. The ideal candidate will demonstrate adaptability, problem-solving skills, and a forward-thinking mindset to drive organizational improvements through technology and process innovation.

Responsibilities

Innovation and Technology Integration

• Assist in the implementation and optimization of new scheduling and access technologies.

• Collaborate with IT and operational teams to pilot electronic solutions that streamline patient access and workflow processes.

• Test and evaluate emerging technologies for improved healthcare delivery.

Operational Efficiency Pilot Support

• Participate in the design, execution, and assessment of workflow improvement pilots.

• Provide feedback on process changes and support continuous optimization efforts.

• Work closely with leadership to evaluate key performance metrics for efficiency initiatives.

Process Improvement and Change Management

• Identify inefficiencies in scheduling, registration, and patient outreach processes.

• Support department leaders in implementing process changes and training teams on new protocols.

• Collaborate with cross-functional teams to ensure smooth adoption of innovative practices.

Multi-Channel Communication and Patient Engagement

• Engage with patients via phone, email, chat, and other electronic channels to enhance patient experience.

• Assist with proactive outreach programs to improve appointment adherence and reduce scheduling barriers.

• Support digital patient access initiatives, such as self-scheduling platforms and automated communication tools.

Data Analysis and Performance Monitoring

• Track and analyze data related to pilot programs and special initiatives.

• Provide reports and recommendations based on findings from operational assessments.

• Assist in developing key performance indicators for evaluating initiative success.

Collaboration and Training

• Act as a liaison between operational teams and pilot project stakeholders.

• Assist in the development and delivery of training materials for new processes and technologies.

• Mentor and support colleagues in adopting new workflows and best practices.

Other Job Duties may apply as assigned

KNOWLEDGE/SKILLS/ABILITIES

• Strong problem-solving skills with the ability to identify and implement process improvements.

• Knowledge of healthcare technology, patient scheduling systems, and workflow automation.

• Excellent verbal and written communication skills, with the ability to articulate operational needs effectively.

• Ability to manage multiple projects and adjust to shifting priorities in a fast-paced environment.

• Strong analytical skills and experience with data-driven decision-making.

• High level of adaptability to change and willingness to explore innovative solutions.

Required Qualifications

High school graduation or GED. Minimum of three years of relevant experience in healthcare operations, scheduling, or access center functions

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience in process improvement, workflow analysis, or technology implementation. Familiarity with Electronic Health Record (EHR) systems and scheduling platforms. Background in change management and pilot program execution. Bilingual in English and Spanish. Experience in data tra