Transactions Specialist II - Exception Processing Team

Join our team, where you'll play a key role in driving efficiency and accuracy. Elevate your career in a fast-paced environment that values excellence and innovation!

 

As a Transaction Specialist II in the Exception Processing department, you will be responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc.  In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment. You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).  

Job responsibilities

• Process involves reviewing of stop information to make a pay/return decision
• Utilize comments for pay/return decisions
• Process manual requests
• Meet SLAs, productivity standards, and quality standards
• Participate in projects and working groups as required and other duties as assigned
• Exercise judgment, discretion, and prioritization
• Understand and follow Bank policy and established procedures

 

Required qualifications, capabilities, and skills

• Utilize 10-key by touch comfortably
• Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
• Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
• Excellent interpersonal and written/verbal communication skills
• Effective multi-tasking skills and prioritize workloads while working within tight service levels
• Strong organizational and time management skills
• Demonstrate attention to detail and accuracy with completed work
• Maintain high performance levels in stressful situations and high-volume environment
• Lift up to 20lbs

 

Preferred qualifications, capabilities, and skills

• Proficiency with Microsoft Excel and PowerPoint
• Be able to learn policies, procedures, and processes quickly
• Savvy with Internet/Intranet usage

 

Work Schedule:  Monday-Friday 12:00pm - 9:00pm.  Some overtime may be required.
Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. 

This position may also require you to work non-traditional hours and/or additional hours as business needs arise. 

 This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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