Program Manager, Patient Engagement, Remote

Aledade Care Solutions (ACS) is the 200+ employee patient-facing arm of Aledade, a national leader in value-based care. ACS works in collaboration with Aledade partner practices to improve patient outcomes, while reducing health care costs. Our integrated approach connects    high cost, high need patients to focused care programs that enable patients to accomplish health goals. Our vision is to create a local health care community where every patient and every practice is engaged, known, and supported. 
This Program Manager, Patient Engagement will report to the Chief Operating Officer, ACS, with exposure to a variety of leaders and cross-functional teams across Aledade. ACS provides a suite of programs, with each focusing on a type of patient or type of care. One of the core capabilities across all of our programs is our patient engagement capability, the team of individuals at the organization who outreach to patients to help them get access to ACS offerings — whether by phone, direct mail, text, or other modalities. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely within the United States OR with the option to work in one of our offices in Austin, TX; Durham, NC; New York, NY; or Bethesda, MD.
As a Program Manager you will:Provide core program and project management across many business functions to enable ACS’ core patient engagement capability (45%). You will coordinate a large cross-functional team to ensure it meets its targets, which are foundational to Aledade Care Solutions’ long-term strategic plan. In this role you will work closely with the COO of ACS and two Directors for Patient Engagement to:

• Own the cadence of meetings and deliverables for the team, including setting priorities and deadlines, and tracking against a broader project plan
• “Manage up,” flagging major risks or challenges that need attention, resources, or other mitigation steps.
• Become a SME in our Patient Engagement programs for the rest of Aledade
• Take responsibility for clearly scoping new initiatives, defining problems, coordinating cross-functional workgroups, establishing plans, assigning owners and ensuring on-time delivery.
• Manage the budget with a focus on managing costs, attaining financial margins and improving unit costs

You will lead primarily through influence rather than direct authority. You will communicate with a broad range of stakeholders on a regular basis, including members of the program team as well as senior management of ACS and Aledade, adapting your voice and content as appropriate for each audience. You will work with teams across the organization (both at Aledade, Inc. and ACS) including:

• Working with the synchronous and asynchronous patient engagement team leaders and managers to define and prioritize quarterly team goals, and measure performance against targets
• Working with and through the practice engagement team to ensure that new and existing programs are built in a way that complements Aledade practices’ clinical models and to ensure uptake
• Work with performance team and network success to ensure field team is effectively prepared to rollout program to our practices
• Designing dashboards and metrics for tracking program performance with the business intelligence team
• Scoping and implementing robust impact assessments and patient identification strategies with the impact analytics team
• Ensuring legal compliance and a high ethical standard in partnership with the legal and compliance teams
• Work with finance and HR to ensure the back office functions support the management of the program and provide the necessary reporting drive decision-making  
• Work closely with with the product team to define and/or refine the desired patient and practice tech-enabled experience, and enhance our platforms to deliver the desired experience

Own reporting efforts for patient engagement work (45%).  We are early in the process of building our patient engagement capability and as a result we’re still pulling data from a variety of different locations while we build out more infrastructure. We need your help to make sure we know how the team is performing. You will:

• Pull, combine and display patient outreach data from multiple data sources including, but not limited to the Aledade App, call center telephony platform, and other data sources as needed. 
• Use patient outreach data to identify and deliver actionable insights to key stakeholders including trends in patient outreach engagement rate, scheduling conversion, and new opportunities for improvement. 
• Identify, monitor and communicate changes and trends in outreach efforts which affect key metrics. 
• Review and research data discrepancies across sources to sustain data integrity.
• Partner