Associate Director, Pharmacy Excellence & Innovation (Titusville, NJ)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Associate Director, Pharmacy Excellence & Innovation

J&J is currently recruiting for an Associate Director, Pharmacy Excellence & Innovation located in Titusville, NJ.

J&J is committed to raising the bar on the patient experience (Px). The Patient Engagement and Customer Solutions (PECS) organization will create more personalized, seamless, and supportive experiences for patients starting treatments across the J&J portfolio.

The Associate Director, Pharmacy Excellence & Innovation will contribute to a team focused on building and refining J&J’s overall pharmacy capability. This includes identification of capabilities, partners, technologies, and innovative programming approaches that allow J&J to become best-in-class in supporting patient engagement through the specialty and retail pharmacy channels. You will monitor industry trends, emerging pharmacy models, evolving data sources and analytics approaches, and contribute to pharmacy network design for new product launches. In addition, you will work closely with the Pharmacy Channel Solutions Marketing team and the Pharmacy Account Management team to engage specialty and retail pharmacies in partnerships, fee for service programs, and data and technology agreements that support the needs of patients starting and persisting on J&J therapies.

The position reports to the Senior Director, Pharmacy Solutions.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Associate Director, Pharmacy Excellence & Innovation contributes to a team in service to our patients. Day-to-day responsibilities include:

Pharmacy Strategy & Design: Collaborate to refine J&J’s overall pharmacy capability and strategy; Use market assessments, competitive landscapes, voice of patient, voice of customer, and industry trends to inform recommendations for capability evolution

Px Requirements: Monitor overall effectiveness of the pharmacy solutions against Px program requirements that align to patient needs and brand objectives; Contribute to capabilities discussions, RFP process, and contracting in coordination with account management and PECS operations teams

Operational Excellence: Use patient analytics, voice of customer, benchmarking, and compliance monitoring to lead continuous optimization of program performance, inform pharmacy network design and support new product launches

Technology: Optimize our patient focused digital health strategy, identify opportunities for innovation, evaluate strategic partnerships, and set clear, actionable goals to drive future efficiency and growth

Account Management: Partner with national and local account teams to identify strategic partners and identify addressable gaps in patient experience

Data & Analytics: Evolve data sources and analytics approaches to uncover new insights about the patient journey and experience on J&J treatments; Monitor KPIs that reflect patient needs and brand strategies; Present performance summaries and recommendations to Px therapeutic area teams

Strategic Planning: Monitor trends in policy, pharmacy capabilities, pharmacy models, pharmacy consolidation, emerging channels, and innovation to inform changes to programs and network design

Budgeting: Provide estimates for financial resources to support pharmacy Px strategy; Proactively monitor and manage spending

Teaming: Lead cross-functional busin