manager, program management, Ops Readiness & Engagement - Starbucks Reserve

Now Brewing – manager, program management - Ops Readiness & Engagement! #tobeapartner 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Manager, Program Management is responsible for leading the strategy and execution of partner programs that elevate the Starbucks Roastery experience and drive sustained business impact. This role works cross-functionally with internal and external partners to design, launch, and scale programs that enhance customer engagement, enable store teams, and unlock revenue opportunities.

This leader brings together diverse stakeholders to translate strategic priorities into clear, actionable plans—ensuring seamless execution across channels and markets. They are accountable for building intuitive tools, processes, and resources that empower store partners and simplify complex work. With a strong focus on outcomes, this role continuously evaluates program performance, identifies opportunities for optimization, and drives improvements that support both growth in performance and operational efficiency.

As a manager, program management – Ops Readiness & Engagement, you will…

• Lead the team responsible for the design, development, and execution of partner programs across the Starbucks Roastery portfolio 

• Develop the operational approach, tools, and frameworks to launch and scale programs, including leading business communications and training to enable clear understanding and adoption across teams and stores 

• Identify opportunities to streamline program processes and reduce operational complexity, improving the experience for store partners and customers 

• Oversee, as the holistic leader of the team, the partner program landscape—ensuring alignment to strategic priorities and readiness for seamless store execution

We’d love to hear from people with: 

• 8 yrs. application of industry-based project management methodologies and tools. 

• 8 yrs. managing complex large-scale business projects. 

• 3 yrs. building and mentoring teams including PMs and sr PMs. 

• 3 yrs. Mentoring other project managers in program and project management.

• 8 yrs. General business experience in large, matrixed organizations. 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. 

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For r