Service Expert - EMEA

Description

About Lumenis:

Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL), and Radio-Frequency (RF).

Key Responsibilities:

· Provide technical support to distributors, including installation, troubleshooting and maintenance of medical laser systems.

· Operate in a hybrid role: remote support plus 1-3 field visits per quarter across EMEA region.

· Ensure prompt and professional resolution of customer issues to maintain high satisfaction, while collaborating with service and sales teams to implement service strategies and grow the business.

· Handle customer calls and escalations with urgency.

· Ensure distributors meet Lumenis service standards and SLA's.

· Lead product training sessions and act as EMEA’s main trainer.

· Identify efficiency improvements for distributors.

· Maintain strong communication with managers and sales colleagues.

· Escalate risks to customer satisfaction or contract fulfillment.

· Manage tools, test equipment and parts according to company policy.

Requirements

 ·Degree in Electronics or Mechanical, Engineering/practical engineering.

· Previous experience with laser products, Ophthalmic or Aesthetics will be beneficial.

. Very good planning, time management and organization skills.

· Fluent in English is a must. German level B2.

· Good oral and written communication skills.

· Attendance of training courses and technical seminars in Europe will also be required.

Kindly note that only applications submitted in English will be considered.