Senior Manager, Molecular Technical Product Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our Rapid Diagnostics division currently has an opportunity for a Senior Manager, Global Molecular Technical Product Support in Scarborough, Maine.

We’re looking for a strong technical leader who will provide strategy, direction, scientific leadership and subject matter expertise for Molecular based rapid diagnostic products across multiple sites.  This individual will be responsible for technical product support of on market products and oversee technical issues related to product availability resolution, product improvements, internal and external investigations, design changes, support design transfers, and lead strategic business initiatives in a Global environment. This position also has responsibility for enabling successful operational performance through support of efficiency improvements, cost reductions; quality improvements and commercial enhancements to on-market products.

What You’ll Work On

• Set department vision and strategy, plan, coordinate, coach, develop, hire, communicate and direct the use of personnel.

• Build new production and technical capabilities within the organization

• Lead technical experts and cross-functional team across multiple geographies for; resolution of internal and external failures using six sigma methodologies, product improvements, design changes and product availability issues.

• Provide innovative solutions and strategies, technical communications, and projects designed to improve cost profile, reliability, manufacturing capability and robustness, profitability and global acceptance of an Abbott product.

• Responsible for assessing technical changes for the products and providing direction for executing sound design verification and qualifications  across sites and platforms. 

• Oversees experimental planning, execution, interpretation and documentation in response to quality issues or for proactive improvement purposes. Facilitates change management process including impact on design history file and device master record.

• Identify and resolve internal and external customer issues through understanding of processes, product performance and clinical utility.

• Challenge the status quo to ensure diverse technical solutions are actively pursued allowing for the best decision to made that is technically sound as well as one that benefits the business

• Interact with management to reach agreements regarding significant program strategies, funding and prioritization of projects/programs.

• Constantly monitor and communicate changing project priorities to assure that efforts of the Global group are applied to the most important work.

• Lead the evaluation of skill requirements to support current and future business strategies, utilizing the talent management process to ensure a robust pool of available talent.