Director, Client Services

Department
 

Booth Information Technology

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Director of Client Services is the liaison between the Information Technology department and the business and stakeholders. This position is responsible for developing strong relationships with business stakeholders to increase the level of customer satisfaction. The Director of Client Services is the single point of contact for Booth faculty, staff and students, and collaborates to identify needs and implement technology solutions that support the overall business strategy. The Director of Client Services is also the liaison between Booth Information Technology and the University IT Services and is responsible for developing partnerships that result in collaborative efforts and increased efficiencies.

Responsibilities

• Develops and maintains strong strategic relationships with customers serving as a liaison between the business stakeholders and Information Technology.
• Proactively works with departments to identify and leverage technology solutions to enable business objectives.
• Works with the business to understand demand requirements and shape initial business cases and project requests.
• Develops and communicates Information Technology offerings and services.
• Increases the level of customer satisfaction through proactive communication.
• Performs proactive problem identification and reactive problem resolution.
• Provides outstanding customer service and ensures priority and project support and commitment.
• Identifies, documents and manages customer needs (demand management) by collaborating with department management and key staff within their departments.
• Facilitates communication of decisions and relevant information to customers and business departments for all requests and status updates.
• Facilitates an environment that optimizes the use of technology resources and services to meet the needs of the business.
• Tracks, and manages to completion, outstanding requests, enhancements and defects.
• Provides technical support to off the shelf software used by the business units.
• Facilitates engagement with Student Group Leadership and Faculty Technology Committee.
• Manages and provides guidance to the Instructional Technologist.
• Serves as project lead to coordinate complex information technology changes and ensures the success of enterprise-level application rollouts. Works with University units and the client community to develop detailed business requirements.
• Leads team to develop and ensure quality control of the project methodology and contributes to the further enhancement and application of the methodology.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

---
Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

---
Certifications:

Project Management Professional (PMP) Certification - Project Management Institute

---

Preferred Qualifications