Business Process & Ops Data Team Leader

No Relocation Assistance Offered
# 161761 - Overland Park, Kansas, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a $2.3 Billion, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work!

This position leads a team that manages the data and business process testing for the Customer Experience Engagement Center (CXEC). This includes accurate data collection, processing, automation and analysis with root causes in the Customer Experience Engagement Center. This position will be the expert in finding data solutions and have the business mindset to convert insights into continuous improvement opportunities for the CXEC and business stakeholders. The Team Leader sets clear KPIs and targets for the team, and leads the development and management of dashboards, reporting, and data sets. They are responsible for training and supporting the team to help elevate efficiency. This position is the Subject Matter Expert for business testing of related SAP and digital products, to include our online ordering portals.

Responsibilities:

• Lead in the development and management of key business KPIs, working with internal partners to develop data insights and trend reporting to understand and solve customer difficulties,  pushing forward customer experience initiatives.  
• Train and leverage the team on analytics and analytics platforms to identify and deliver best-in-class data and analytic solutions for all departments. Seek opportunities for continued efficiencies and automation of reporting. Coordinate with US Digital and Global team for streamline data management. 
• Manage and update DOMO dashboards and other reports, to include validating data sets powering dashboards, crafting clear KPIs and targets, ensuring strong execution and accountability, training users and improving tools based on stakeholder feedback. 
• Evolve the CXEC data strategy that incorporates descriptive, diagnostic, predictive, and prescriptive categories. Assists in current/future state department analysis to identify gaps and opportunities for improvement, and optimizing business processes.
• Manage a team including coaching, training, career planning, and performance management to help drive strong execution, accountability, and prioritization across projects and other business needs
• Lead business testing for SAP and product upgrades and roll-outs of new platforms related to order management and data analysis. Liaise with Product owners for solutions and improvements in customer facing products that CXEC supports. Log IT tickets and coordinate with IT resources. Support operations and identify root cause analysis for operational downtime related to gaps in SAP and other integrated order management platforms. 
• Stay abreast of industry trends and customer needs delivering recommendations to department leadership that help identify measurable goals, strategies and tactics that push team and department priorities forward.  
• This is not an exhaustive list of duties or functions.

Basic Qualifications:

• Bachelor's degree in analytics, IT, business or related field
• 2+ years of systems business testing
• 3+ years