GENERAL SUMMARY: This is an entry level classification. Under direct supervision, the purpose of this classification is to perform a variety of basic technical and paraprofessional duties as well as general clerical duties in support of the services and activities of the Planning and Development Department's Business License & Customer Service unit. Works with building contractors, architects, engineers, builders, and the general public pertaining to Business License, Land Development and Improvement, permit requests, and related concerns.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

• Processes various documents, files and scan important memos, letters, etc. Receives, reviews, and routes applications for compliance for Business License and Building permits
• Processes payments, accepts and processes basic permit applications, plans, and supporting documents and assists higher level technical and professional staff with building, planning, permit processing; performs limited reviews of permit applications, plans, and supporting documents for completeness and compliance with legal standards and city requirements; routes information to professional staff; monitors permit counter work flow processes; issues completed permits following established guidelines.
• Receives, calculates, reviews, and processes payment for permit fees and issues receipts; posts payment information to departmental, fiscal, or other records according to standard procedures; handles and balances cash drawer to appropriate accounts and reconciles reports; establishes and maintains payment installment contracts.

• Maintains a working knowledge of technical and specialized rules, regulations, policies, procedures, and

  activities in order to direct questions and inquiries related to such technical and specialized rules to the appropriate staff

• Answers telephones, fax or email documents. Operates standard office equipment, including job-related

  computer hardware and software applications, facsimile equipment, and multi-line telephones. Responds promptly to requests for records. Serves as liaison between city staff and developmental processes
• Assists in issuing permits for commercial and residential projects.
• Performs other duties as assigned.

Qualifications

REQUIRED MINIMUM QUALIFICATIONS:

 

Education: High School diploma or GED

 

Experience: Six (6) months of experience in customer service preferably in the construction industry.

 

Knowledge/Skills/Abilities:

• Excellent filing skills
• Proficiency in Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook to coordinate daily work. Must be detail-oriented
• Excellent communication skills both written and oral

PERFORMANCE APTITUDES:

 

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to a