Senior Program Manager, Clarkson Estates

Program Overview: 
Clarkson Estates will provide supportive housing to 59 formerly homeless families, 35 formerly homeless young adults, 35 youth aging out of foster care, and 35 formerly incarcerated individuals. Programming will focus on economic development and workforce training, youth development and violence prevention, adult education and financial literacy, recreation, and health and wellness. 

Position Overview: 
The person filling this position is expected, under general direction, to: (1) manage one or more programs which require contact with internal and external individuals and/or the community; (2) has understanding of all aspects of contract requirements and communicate this understanding to staff; and (3) participate in program design; including the following: 
 

What Does a/the [Insert Position Title] Do: 

• Maintain professional relationships with clients and client confidentiality.  

• Practice Universal Precautions/Standard Protocol & Procedures.  

• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.  

• Communicate with peers in other CAMBA programs on issues related to client progress and best program practices.  

• Work with direct reporting staff to set staff performance targets in accordance with contract requirements.  

• Develop and document all program activities.  

• Interface with the Director of Housing Operations or the property management company to ensure the building is clean and operating efficiently.  

• Participate in start up activities including marketing and lease up, program development and implementation etc.  

• Access community resources for clients.  

• Ensure that all apartment vacancies are filled within 4-6 weeks.  

• Oversee all program operations and manage direct reporting program staff and their subordinates.  

• Develop and implement Quality Assurance measures to ensure quality service delivery to clients.  

• Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.  

• Coordinate and supervise programmatic activities of direct reporting staff.  

• Observe direct reporting staff.  

• Conduct program progress reviews with staff.  

• Prepare, review and ensure the accuracy and timeliness of contract reports and statistical information for both CAMBA management and funder use.  

• Analyze program and demographic data to make programmatic improvements.  

• Oversee onsite and organize offsite training opportunities for professional development of staff.  

• Confer with the Senior Program Director and/or other CAMBA management staff as needed regarding programmatic and personnel issues.  

• Complete incident reports when required  

• Participate in staff/funder/outside agency meetings as requested.  

• Review and sign time sheets.  

• Prepare performance appraisals for direct reporting staff.  

• Immediately report to the appropriate Senior Program Director any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.  

• May interact with funders.  

• May make hiring and firing recommendations to appropriate Senior Program Director/Executive Vice-President (in consultation and agreement with Human Resources).  

• May have direct client service/program responsibilities in addition to the above.  

• Tasks may be modified, expanded and/or assigned over time.

What are the Qualifications for the Position: 

Education, Licenses and/or Certifications Required: 

• Master Degree, or Licensed Master’s degree in Social Work, Psychology or a related field. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).  

Minimum Experiences and Skills Required:  

• Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience.  

Pre and/or Post Employment Requirements: 

• Must be fingerprinted and obtain “C