Medical Office Assistant Lead | FT Days | No Weekends/Holidays | SOUTH MARKET FLOAT POOL Job

Summary

The Medical Office Assistant/Lead Float conducts initial and in-service training for assigned physician practices, prepares educational materials and documentation for registration, verification of benefits, workers compensation and occupational medicine accounts, and daily workflow.  Responsible for timely collection of patient accounts from patients to maximize cash receipts and minimize receivables while maintaining effective customer relations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 

Education/Experience/Licensure

  Education/Formal Training Work Experience Credential/Licensure REQUIRED: High school diploma or equivalent Minimum two years of experience as a Medical Office Assistant N/A PREFERRED:  N/A N/A N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A

 

Knowledge/Skills/Abilities

• Ability to read, comprehend and explain moderately complex written material.
• Ability to communicate both orally and in writing with others.
• Ability to organize multiple tasks and workflow for self and others as relates to both training and preparing educational materials.
• Ability to maintain good working relationships with co-workers and others external to the department.
• Ability to work without close supervision and to exercise independent judgement.
• Ability to operate standard office equipment such as CRT's, PC's, copy and fax machines.
   

Key Job Responsibilities

• Develops, maintains and conducts a comprehensive training program for new departmental Associates in areas such as policies, procedures, workflow and computer system operation.  Organizes and conducts continuing in-service training classes in both classroom and on-the-job settings for current associates.
• Responds promptly to incoming calls providing information and assistance to callers.  Triages and transcribes telephone messages in an accurate and efficient manner.  Schedules patients for appointment and/or treatment on computer.  Verifies patient’s insurance information for specific services.  Establishes registration records.  Obtains missing data from patient.  Monitors registration demographic data.  Updates records as needed.
• Determine cost of service, collects payments, and provides patient with itemized fee tickets.  Accesses insurance versus patient responsibility of services.  Evaluates patient’s need for financial counseling and establishment of budget plan.
• Uses the employer data sheet files for each employee visit to determine the procedures required, the charges, and the contact person for each company.
• Prepares and coordinates the publishing of educational material, training aids and system documentation for distribution within and external to the immediate department.  Evaluates the effectiveness of training and written documentation and modifies as appropriate.
• Performs other job functions as assigned or requested.
   

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.