Regional General Manager

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit. 

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you’re ready for your work to matter, we’re ready to hear from you! 

We’re currently growing our team of Artisans with a Regional General Manager to lead our Golden Triangle, TX and Baton Rouge, LA markets. This role is responsible for Operations performance, market revenue, market culture/organizational health, and overall market position in the assigned region. 

Duties & Responsibilities 

Organizational Leadership 

• Overall responsibility and leadership for operations and sales in assigned market 
• Attend and contribute to Management Team Meetings / Each market’s voice at the senior management level.  
• Identify opportunities to streamline organizational expenses and increase company margins 
• Contribute to RTI and Industry events as necessary (Summit, AFPM, AICHE) 
• Steward organizational health through addressing issues quickly and effectively within the Operations Teams 
• Initiate organizational changes and hiring needs in market 

Market Leadership 

• Direct supervision of Director of Operations roles in assigned market.   
• Manage all compensation for team: Salary Reviews, End of Year Bonus, etc. 
• Prioritize workload and advise on work assignments for planning and execution responsibilities 
• Create individual development plans and communicate expectations regularly to each Director of Operations 
• Review Operation Manager progression plans with each Director of Operations and assist in developing progression plans as needed. 
• Review and approve Director of Operations vacation requests, expense reports, etc. 
• Challenge Director of Operation’s and Operations Manager’s with new, unique field assignments and continuing education responsibilities (SCU etc.) 
• Promote safety culture and safe work practices 
• Ensure compliance with applicable federal and provincial legislation 

Project Oversight as Needed 

• Communicate clear project quality expectations  
• Work with Director of Operations to ensure detailed project reviews are completed 
• Ensure adequate staffing assigned to each project 
• Provide management field support for key applications 
• Identify and network important learnings that would be beneficial to other markets.  

Client Relationships 

• Establish relationships with key decision makers and Leadership Team individuals in all accounts 
• Actively solicit client feedback to ensure expectations met and secure future business 
• Actively support Client Lessons Learned Meetings and ensure Lessons Learned are communicated throughout the Operations Teams 

Business Development 

• Build relationships and promote RTI’s services at key strategic accounts 
• Request Business Development support from Operations and Business Development team to ensure priority coverage 
• Participate in client events and other customer entertainment activities 
• Track competition’s activities, including projects success and failures and communicate internally 

Infrastructure 

• Coordinate/support RTI’s Market assets – offices, trucks, trailers, etc. 
• Request additional resources per organizational growth plans 

Supervisory Responsibilities  

• Perform Injury-free projects and model / promote RTI’s Safety Commitments 
• Daily demonstrate RTI Core Behaviors and Mission Statement 
• Present clear direction for Operations team – all employees should know the strategy and how they need to contribute 
• Facilitate a strong Operations Managers teamwork attitude with the rest of the entire RTI team. 
• Produce Outstanding Client Feedback.  Always solicit feedback and respond quickly to any concerns. 
• Meet project’s Criteria for Success 
• Obtain full payment of