Barista Supervisor ("Supervisor/a de Barista")

POSITION PURPOSE

The Barista Supervisor/ Lead Barista is skilled in delivering high-quality customer service and possesses extensive knowledge of coffee, tea, and equipment. They are responsible for providing personalized service to each customer while promoting our premium coffee and tea offerings. Lead Baristas play a key role in developing customer relationships, creating a positive store atmosphere, and providing guidance to new team members. In addition to their main responsibilities, they are also expected to assist with various tasks assigned by management, always upholding a professional representation of the hotel. All team members are required to adhere to the company's Guiding Principles and internal rules.

ESSENTIAL RESPONSIBILITIES

• Take customer orders; describe menu items and suggest products to customers.
• Provide information about products and looks for "up-sell" opportunities.
• Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies.
• Prepare all drinks and food items following the outlet and company standards.
• Educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods.
• Supervise other team members to ensure the F&B outlet standards and procedures are being followed.
• Assist training new hires as well as provide on-going training to current employees.
• Participate in department monthly/quarterly/annual inventories.
• Monitor quality of service and product.
• Cooperate in menu planning and preparation.
• Conduct orders of food and beverage supplies.
• Stay up to date on brand requirements and changes to the outlet.
• Ensure attendance at all mandatory meetings.
• Lead and coach the team towards achieving exceptional guest service and staff satisfaction results.
• Responsible for maintaining high energy, positive attitude, and professional appearance.
• Ensure equipment is clean and in working order. Report any maintenance or repair needs to the maintenance department.
• Maintain a safe and healthy work environment by following organization standards and sanitation regulations.
• Clean and sanitize work areas, utensils, and equipment.
• Clean tables, floors, and other service areas.
• Ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
• Operate a cash register/ POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follows all companys customer service and cash handling policies and procedures.
• Follow companys operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Responsible for the proper handling of all food and equipment.
• All other duties assigned by managers and supervisors.

SUPPORTIVE FUNCTIONS

In addition to performance o