Principal Site Reliability Engineer (Hospitality Solutions)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.
 

Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Hospitality Solutions is currently Looking for a Principal Site Reliability Engineer.

Job Description

The Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Hospitality Solutions services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to users' needs and a fast rate of improvement. Additionally, SRE’s will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation.

On the SRE team, you’ll have the opportunity to lead & manage the complex challenges of scale, while using your expertise in coding/scripting, algorithms, troubleshooting, complexity analysis, small/large scale system design and leadership skills.

SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Responsibilities

• An individual with deep passion for innovation, performance and leadership skills, to work in the SRE team.
• This position requires you to have experience in leading small teams from a technical lead position and be comfortable delegating and people reporting.
• Review software architecture for operational readiness; influence design for reliability and scalability.
• Must own and operate services; manage system-level reliability and performance.
• Develop reliability-focused software, implement SLOs/SLIs, and automate operational tasks.
• Lead incident response, root cause analysis (RCA), and postmortem processes.
• Collaborate with development teams to “shift reliability left” by embedding SRE practices early in the SDLC.
• Participate in on-call rotations and mission control shifts.
• Drive operational readiness for new services and features.
• Engage in capacity planning, performance tuning, and cost optimization.
• Provides & oversee application support by utilizing monitoring tools and diagnostic methods.
• Will be responsible in providing specialized technical and product support for Hospitality Solutions hosted solutions, this includes troubleshooting and debugging complex software solutions.
• Design and enhance current pipeline to extend it to a true end to end CI/CD pipeline.
• Will be responsible for the planning, implementation, deployments, and measurement of Hospitality Solutions’ operational assets & portfolios.
• Collaborate with the Engineering, Technology, other relevant enterprise teams in an agile environment to remove toil and facilitate successful delivery of initiatives and work items.
• Must have leadership skills & expertise In ITIL, Change Management (i.e. ServiceNow) procedures to be able to drive root cause analysis for preventive actions and continually evaluate and improve the processes and application