Club Services Specialist, Part-Time

Worldwide Golf is hiring for a Club Services Specialist in Joliet! This is a part-time position, but we are also open to hiring someone full-time. We are looking for candidates who are golf enthusiasts or simply would enjoy working in the golf industry. We will provide training and set you up for success. See details below:

What We Offer:

• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!

• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.

• Worldwide Golf has over 95 stores in 25+ states. We’ve been in business over 50 years, and we are growing! 

• Worldwide Golf is one of the largest golf companies in the US, giving you more opportunities for growth and mobility.

Key Responsibilities:

Golf Club Repairs and Customizations:

• Perform hands-on club repairs and customizations, including re-gripping, re-shafting, loft/lie adjustments, club building, ferrule repairs/replacements, etc.

• Examine preowned clubs to determine the need for grip replacement before processing customer orders for shipment.

• Re-grip golf clubs as part of the customer service order fulfillment process and inventory workflow.

• Assess damaged clubs, identify required repairs, and execute them safely and efficiently.

• Assemble club heads and shafts received from manufacturers according to each OEM's specifications.

• Polish clubs to enhance their overall condition.

Inventory Management:

• Accurately and efficiently receive golf club products into our web-based inventory systems.

• Apply standardized procedures to determine the brand, model, and specific attributes of each preowned club or shaft received.

• Evaluate the condition of each preowned golf club and assign a rating based on our criteria.

• Troubleshoot and identify issues with preowned golf club receipts and communicate these to the supervisor and procurement team.

• Receive new golf products using the Company's proprietary PO/UPC based receiving systems.

• Process products returned by customers within the allowed time frame as per the Company's terms and conditions.

• Validate system receipts against all paperwork and control sheets, communicating any discrepancies to the supervisor and procurement team.

Additional Duties:

• Assist with daily operations in other areas such as customer service and order fulfillment as needed.

• Support redundancy efforts in other warehouse areas like shipping, receiving, and material handling.

• Perform inventory pick activities required to collect products for service and refinishing processes.

Qualifications and Skills Desired:

• Competent in using Microsoft Office applications.

• Strong attention to detail and the ability to ensure accuracy in all tasks.

• Effective written and verbal communication skills.

• Ability to work both independently and as part of a team.

• A golf background is preferred, but NOT required.

• Direct hands-on experience in club repair and customizations is a plus, but NOT required.

• Experience with inventory management software is a plus but is NOT required.

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