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SP
Customer Success Manager (M/W/D)
specter automationKöln, GermanyRemotefull_timeVerifiedPosted 11 Apr 2025
About the role
- Your Goal
- Shape the future of construction site management by successfully implementing our solutions on construction sites and building long-term partnerships with our clients.
- Your Responsibilities
- Client Support and Analysis: You will independently manage your client portfolio and develop targeted solutions for model-based construction site management.
- Implementation Strategies: From onboarding through project support to successful rollout, you will develop and implement tailored strategies.
- User and Client Profiles: You will collect and document all essential information about clients, projects, and users to ensure targeted construction site management.
- Knowledge Sharing, Product, and Process Development: You will share your valuable practical insights with your Spectee team, and together, we will work on process optimizations and product improvements.
- The Extra
- Data Coordination and Technical Support: In collaboration with site management and foremen, you will assist with setups, resolve potential blockages, and coordinate data.
- Your Experience
- Professional Experience: You have at least 3 years of experience in the construction industry, ideally in structural and interior construction (turnkey), and you are also familiar with Customer Success Management.
- Analytical and Technical Understanding: You possess a strong analytical mindset and the ability to question and precisely understand customer requirements.
- Communication Skills: You can explain complex technical content in a target group-oriented and patient manner, both when dealing with clients and within your team.
- Working Style and Initiative: You work in a structured, (self-)organized, and solution-oriented manner with a hands-on mentality.
- Language Skills: You are fluent in German and have good English skills.
- The Cherry on Top
- Planning and Control Tools: Knowledge of LEAN, modeling (e.g., Revit), the BIM method, and related file formats (e.g., IFC) completes your specter-fit.
- Site Management: You are the perfect all-rounder if you already have experience in site management.
- Open doors, open ears, and flat hierarchies.
- Steep development potential.
- A motivating and friendly working atmosphere.
- Plenty of room to contribute actively and develop your ideas.
- The chance to take action and influence the industry.
- Direct collaboration with the founders.
- Amazing team events every month.
- Hybrid work model – office or home office, you decide.
- Flexible vacation arrangements.
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