Client Services Manager

Job Title: Client Services Manager - SNAP

Location: Remote, USA

Talent Acquisition: Bhanu Singh

 

Job Description:

Sapiens is on the lookout for a Client Services Manager to become a key player in our North America team. If you're a seasoned Talend pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

This position will be part of Sapiens’ SNAP division. For more information, Click here

 

Position Summary 

The Client Services Manager (Business Analysis) is a key leadership role within the Specialized North American Products business unit of Sapiens.  The Client Services Manager is a hybrid role, including both management and hands-on Business Analyst responsibilities.  In addition to performing the roles of the subordinate Business Analyst roles in the department, the Client Services Manager is responsible for guidance and growth of the Business Analyst role within the Division, reporting to the AVP of Client Services – SNAP.

 

The Client Services Manager serves as a leader and mentor for the Business Analysts and is also a key resource for many cross functional areas.  The Client Services Manager will provide guidance and leadership in managing internal relationships with Product Management and Product Engineering as well as coordination of activities between Quality Assurance, Development and Project Management for project teams within the solution center. 

 

The Client Services Manager represents a key interface between various project teams, product management and other groups within the organization.  This requires a high level of expertise in the workers compensation industry as well as the product, as the Client Services Manager will be called upon to help maintain the vision for the ongoing growth of the product. The Client Services Manager is responsible for leading definition of new processes and monitoring the effectiveness of existing processes to help meet the ongoing needs of the project teams and success of the division.

 

As a Business Analyst, the Client Services Manager will act as a client liaison, conducting business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business goals, objectives, and needs of the business environment. Makes recommendations to improve business processes. Utilize systems and data to resolve business issues in the most effective manner. May provide financial or operational business analysis and research to support business goals. 

The Client Services Manager must be self-directed and an agile thinker with the ability to handle rapidly shifting Priorities.

 

Essential Functions/Responsibilities

• Act as mentor and subject matter expert for the Business Analysts and project teams in the SNAP Business Unit
• Accountable to his/her team for understanding the business environment, processes and deriving practical business-system solutions per the goals of the project, and communicating the same to incoming BA’s as well as Project Managers
• Ensure that all requirements generated by the BA team meet aspects of the business needs or problems are correctly reflected in the solution developed by the project teams
• Provide judgment and expertise to the project team for all business process-related questions arising from the development work and testing.
• Accountable for the communication of, adherence to and evolution of the requirements process. This lifecycle begins at the identification of a change request and does not conclude until finalized requirements have been approved by the customer and moved into