Customer Service Manager (1726)

Perricone Farms has joined forces with the renowned Natalie’s Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone’s expertise in craft citrus juices with Natalie’s reputation for high-quality, fresh-squeezed products, creating a dynamic company poised for significant growth, innovation, and expanded market reach.

As part of this exciting growth, Perricone Farms is seeking a proactive and experienced Customer Service Manager to join our team at our Fort Pierce, Florida facility. This key leadership role will oversee customer interactions, manage the order-to-delivery process, and ensure exceptional service across all wholesale, retail, and distribution channels.

This is a dynamic position offering long-term, stable employment and a competitive benefits package, including health, vision, dental, life insurance, and a 401(k) plan.

Perricone Farms is hiring a strategic and experienced Customer Service Manager to oversee and elevate its customer service operations, ensuring excellence across all customer touchpoints.

Key Responsibilities:

Leadership & Team Development

• Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery.
• Hire, train, and develop team members, setting clear performance goals and conducting regular reviews.
• Foster a proactive, customer-centric, and solution-oriented team culture.
• Provide coaching and development opportunities to support continuous improvement.

Customer Experience & Relationship Management

• Ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners.
• Maintain and strengthen key customer relationships to drive satisfaction and loyalty.
• Handle and resolve escalated issues with professionalism, urgency, and tact.

Process Improvement & Service Strategy

• Develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence.
• Evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements.
• Lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management.

Cross-Functional Collaboration

• Work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges.
• Ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations.
• Participate in demand planning and inventory coordination to proactively support service continuity.

Performance Monitoring & Reporting

• Define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success.
• Analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement.
• Prepare and present regular performance reports and recommendations to senior leadership.

• Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 5+ years of customer service exper