Patient Services Specialist (Hybrid), Day Shift, Call Center

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Adventist HealthCare seeks to hire an experienced Patient Services Specialist for our Call Center, who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Services Specialist, you will:
• Greet and direct patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, and test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsels patients on unpaid balances from previous visits before scheduling subsequent appointments; counsels patients in anticipated costs for services.
• Collects payment due at the time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient.
• Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate patient encounters and departmentally assigned responsibilities
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to assigned clinical areas.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Review reports to ensure the charge has been entered for each appointment.

Qualifications include:
• High School Diploma, or 2 years college degree is preferred.
• Three years experience in providing customer services is necessary.
• Customer service experience in a patient care environment, including one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in a physician's office and/or ambulatory care setting

Work Schedule:

Day Shift HYBRID

#GR8 Patient Access & Admission

Pay Range:

$18.55 - $25.65

In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period 

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Mo