Restaurants & Cafe FOH Shift Supervisor - George R. Convention Center

 

Position Title: Restaurants & Cafe/Front of House Supervisor

Location: George R. Brown Convention Center | Downtown - Near Discovery Green | Houston, Texas (Free Parking) 

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From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
 

Job Summary

Manages the operations of food concessions and beverage front of house operations.  

Essential Duties and Responsibilities:

• Supervises the operations of multiple concessions of food and beverage stands, while assisting team members and maintaining a safe environment throughout operating hours.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Is visibly present and engaged in the service areas to maintain contact with clients to ensure satisfaction levels are achieved.
• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
• Ability to plan and execute the effective management of events for upwards of 10,000 guests; oversees a large volume of inventory.
• Provide direction and oversight to bartenders and cashiers. Ensure that all City/County/State/Federal policies, procedures and practices are adhered to, including compliance with alcohol distribution/service and food handling, and sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM and AGM immediately.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access
• Greets, directs, and responds to guest’s questions and needs.
• Understands menu offerings, presentation and pricing.
• Ensures proper product control and handling of inventory and equipment.
• Follows cash handling policies and food safety/sanitation guidelines.
• Performs other duties as assigned.

Qualifications:

• 2+ years related hospitality experience, preferably in an event/venue/convention center F&B management. 
• Minimum of one year leadership experience.
• TIPS and ServSafe experience.