Sr HR Service Delivery Program Manager

About this role:

The Wells Fargo HR Operations team is seeking a SR HR Service Delivery Program Manager to help drive the evolution of our delivery model, processes and technology.  In this role you will own and manage a portfolio of HR Operations projects and initiatives, partner with business leaders to redesign processes and utilize data and analytics to improve the employee and manager experience.   

In this role, you will:

• Lead a variety of assigned projects and programs in HR Service Delivery to ensure success in meeting business goals and objectives. 
• Identify and lead initiatives related to process improvement and HR service optimization.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics
• Utilize independent judgment to guide moderate risk deliverables
• Analyze business problems, document and recommend solutions
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities
• Collaborate and consult with leaders and executive management on matters of significance regarding strategic approaches, effectiveness of support function, and business performance or improvement
• Use data to tell the story, identify and address opportunities within the process. 
• Provide work direction to less experienced Strategy and Execution staff
• #HRJOBS

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with HR process design and product management
• Experience with the ServiceNow HR Service Delivery module
• Experience with Workday HCM
• Experience with Service Delivery operations
• Process design experience
• Change management experience
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong collaboration and partnering skills
• Ability to interact with all levels of an organization
• Automation experience
• Solid critical thinking skills
• Operational knowledge of HR tools, processes, workflows
• Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
• Experience completing industry research and using the information to develop and recommend approach for WF businesses

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.
• This position offers a hybrid work schedule and is posted in Charlotte, NC; Mpls, MN; West Des Moines, IA; Phoenix, AZ; San Antonio and Dallas, TX

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $149,400.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

21 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protecte