We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Technical Product Operations applies human intelligence to some of the toughest problems at Cruise. We work closely with cross-functional teams across Engineering, Product Management, and Business to create and iterate on products that move our business forward. We have a large, globally distributed workforce and are integral to Cruise’s technology development.

 

What you’ll be doing:

• You will work on challenging and exciting problems to improve the Cruise High Definition Maps. Focusing on metrics and KPIs to measure the product performance, cost, efficiency and workforce utilization

• Work with Product and engineering counterparts to help prioritize initiatives with highest impact to our roadmap and provide the impact of each new feature development

• Create new metrics and measurement methods and maintain existing ones, and establish and evaluate critical criteria targeting map-related safety, reliability, and performance

• Build new data pipelines and maintain existing data pipeline, perform advanced data analysis using Data Studio and Looker

• Constantly evaluate current processes to identify and address operational shortcomings, inefficiencies, and opportunities for improvement, translate findings into proposed product or process solutions with quantified impact statements

• Build close relationships with multiple product and engineering teams to ensure map operations’ requirements are effectively prioritized into engineering roadmaps primarily targeting new feature implementation, tooling improvements, and operational efficiency

• Effectively triage bugs and critical issues, leading data-driven and collaborative prioritization to drive timely resolution of our most impactful issues

 

What you must have:

• Bachelor's degree in business, engineering or a related field

• 3-5 years of success in data analytics, management consulting, product management or operations, or related technical field

• Highly proficient in Excel or Google Sheets

• Advanced SQL knowledge and relational database

• Basic python programming

• Experience building data pipelines and advanced data analysis 

• Experience with process re/design for efficiency and quality improvement

• Experience working with Engineers to improve products or operational tools - from requirements definition to successful launch/implementation to impact validation

• Ability to use quantitative and qualitative feedback to form insights that drive actions

• Ability to remain flexible and thrive in ambiguity

• Ability to collaborate and communicate efficiently across teams

 

Bonus Points:

• Experience with GIS tools a plus but not required

• Prior experience in rideshare or delivery

• Cloud software deployment experience

 

The salary range for this position is $147,300 - 216,600. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Why Cruise?

Our benefits are here to support the whole you:

• Competitive salary and benefits 
• Medical / dental / vision, Life and AD&D
• Subsidized mental health benefits
• Paid time off and holidays
• Paid parental, medical, family care, and military leave of absence
• 401(k) Cruise matching program 
• Fertility benefits