AV Facility Team Lead

Description

The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for: 

• Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events
• implementing preventative maintenance and repair processes for all meeting and conference room spaces; and
• partnering with the client events team and requestors to collaborate on meeting needs.

WHO WE ARE

 

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

 

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

 

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!

 

WHAT YOU’LL DO

 

The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for: 

• Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events;
• implementing preventative maintenance and repair processes for all meeting and conference room spaces; and
• partnering with the client events team and requestors to collaborate on meeting needs. 

DAY-TO-DAY RESPONSIBILITIES

 

Team Management

• Manage on-site team responsible for ensuring high-quality audio-visual meeting support and timely preventative maintenance and repair.
• Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
• Facilitate the creation and distribution of all documented processes and workflows to all team members to establish consistent best practices.
• Implement local preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
• Serve as the first-tier escalation point of contact for service needs with the client team.
• Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans including freelancer pool development in local market to ensure no interruption to service.
• Assess personal performance and hold review with personnel inclusive of corrective measures as necessary.
• Develop and provide key factors analysis report to manager on a quarterly basis.
• Facilitate regularly scheduled meetings with team members to ensure alignment on procedures, scheduling, and briefs as required. 

Meeting Support

• Ensure accurate and timely reporting and resolution on equipment issues and tickets.
• Implement system to ensure inventory of all AV equipment and spares for all meeting and conference room spaces.
• Facilitate troubleshooting and repair needs including cable replacements, power-cycles, and validation that components are working as well as more complex needs such as AV component configurations and part replacements.
• Monitor conference room health and make recommendations for ongoing failures that may indicate a need for replacement or upgrades. 

WHAT WE’RE LOOKING FOR

Must-have skills & job qualifications

• 5+ years of experience in the area of audiovisual support, integration, meetings and events, or another similar field.
• Audiovisual troubleshooting knowledge.
• Intermediate PC troubleshooting knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Ability to perform routine testing and problem diagnosis for audio visual technologies.
• Ability to read and utilize blueprints and audio / video flow diagrams.
• Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
• Ability to use hand and power tools in a safe and efficient manner.
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