UX Researcher

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

The UX team is seeking a UX Researcher to collaborate closely with our design, engineering and product teams and to conduct research with Elastic customers. We will rely on you to build robust research plans, to identify the research methods you'll employ, and to learn directly from our customers what they need and how our team can improve the Elastic product experience. Product creation at Elastic directly depends on how well we can understand our customers and continue to expand and refine our offerings based on their anticipated (and unanticipated) needs. If you are after an opportunity to grow as a researcher and teammate, to understand and advocate for our various customer types, and research the development of leading search, security and observability solutions, then we would love to speak with you.

What you will do:

• Join as a member of an emerging, multi-cultural team of UX researchers.
• Develop and implement modern UX research philosophies and practices across Elastic.
• Work with a diverse blend of teams and leaders to deeply connect with our community, understand and then amplify their needs to our product and leadership teams.
• Partner with UX designers, product managers and the development team, using a blend of design thinking and UX research approaches to iteratively enhance Elastic products.
• Synthesize and present research insights to enhance product development.
• Advocate UX research at Elastic. Education and coaching are a big part of this role.
• Conduct qualitative, quantitative, data-driven and experimental research methodologies.

What you bring along:

• Deep experience within UX research. You have a well established history in applied UX research.
• Documented experience conducting both quantitative and qualitative user research.
• Experience creating personas, journey maps, writing succinct finding reports, and using research findings to influence design decisions
• The ability to empathize and anticipate user needs.
• You thrive working as part of a team.
• History researching SaaS platforms and customers.
• You can analyze dense data-sets, analytics and telemetry.
• Expert ability to conduct in-depth customer interviews.
• Comfort with the written word. Your research and reporting will be presented to an engaged global audience.
• Partnership with design, product and development teams.
• Proactive and inventive spirit for performing UX research with a constantly evolving SaaS environment.

Bonus points:

• Time in a technical role: UX design, technical writing, quality assurance, data engineering or similar.
• You've worked with Observability, Security or Search solutions before.
• Active involvement with design creation, concepting and sketching.
• You are comfortable working with data and telemetry pipelines. Experience working with FullStory to create initial hypotheses based on telemetry and analytics is a major plus.
• Experience with data visualization and measurement platforms such as Kibana, displaying and interpreting large datasets and distilling key insights for simple understanding. You’ll have lots of data, and need to show it off.
• Familiarity with remote work and asynchronous team communication practices.
• Proven participation in open source projects or communities.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

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